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About the Role

Hourly Supervisors provide front-line shift supervision to Airport Customer Experience Specialists and shuttle drivers, ensuring compliance with all standards and holding staff accountable for daily customer service responsibilities.

Responsibilities

• Manage shift duties of the ACES program, ensuring compliance with all standards, best practices, procedures, and policies.
• Communicate and lead daily shift briefings, assigning duties, and providing updates on events, weather, and safety.
• Provide guidance and direction for airport customer service operations.
• Prepare written end-of-shift and next-shift hand-off reports.
• Submit a basic daily report of accomplishments and customer tasks completed.
• Provide direction and counsel to team members and report concerns to the Airport Assistant Manager.
• Maintain a positive, professional environment in compliance with all applicable laws, regulations, policies, procedures, and standards.
• Drive shuttles if drivers are unavailable.
• Perform other duties as assigned.

Requirements

• Must have at least one year of experience in hospitality or customer service.
• Must be at least 18 years old.
• Must have a High School Diploma or GED.
• Must have a valid Driver's License and pass a motor vehicle record check.
• Must have the physical capacity to traverse continuously during an eight-hour shift or ten-hour shift with normal breaks and meal break.
• Must be able to work outdoors in all conditions with provided inclement weather gear.
• Must be able to lift 50 lbs. or more when needed.
• Must be able to speak, read, and write the English language in order to create basic reports and communicate with travelers and staff.
• Must have basic knowledge of smartphone technology.
• Frequently required to reach with hands and arms, and to use hands and fingers to handle, finger, and steer.
• Specific vision abilities required include the ability to adjust focus.
• Must have the physical capacity to sit and drive a vehicle continuously during an eight-hour shift, with normal breaks.

Skills

• Customer service
• Leadership
• Reporting
• Communication
• Smartphone technology

Location

• Airport

Work Type

• Full-time

Experience Level

• 1 year experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $27.00/hourly

Benefits

• Medical with available FSA and/or HSA
• Dental
• Vision
• Short-Term and Long-Term Disability
• Life insurance
• Accidental Death and Dismemberment insurance
• Critical Illness insurance
• Accident insurance
• Vacation
• Sick Time and/or PTO
• Paid Leave
• Holidays
• Floating Holidays
• Birthday Pay
• Jury Duty pay
• 401K Retirement Savings Plan

About the Company

• Block by Block is a company that provides airport customer experience services.

Equal Opportunity

• Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.