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About the Role

This is a hands-on role responsible for ensuring meeting rooms, audio-visual technology, events, and IT services run seamlessly across the Group. You will play a key role in delivering exceptional support to employees, clients, and visitors, combining AV expertise, event coordination, and IT support to create a smooth and reliable workplace experience.

Responsibilities

• Monitor, support, check, and maintain all meeting rooms, including Q-Sys, Logitech, Sennheiser, and similar technologies.
• Lead planning, execution, and support for internal and external events and pitches, with willingness to travel offsite around London.
• Manage audio streaming, events, and presentations across office spaces.
• Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures.
• Safeguard sensitive materials related to presentations, events, and broadcasts.
• Provide administrative assistance, including responding to requests and tickets, gathering information for meetings, and handling inquiries.
• Assist staff and clients in using fixed and portable AV equipment for meetings and conferences.
• Support scheduling of AV services, events, and meetings.
• Maintain operational databases for all AV and Meeting room hardware.
• Act as the IT/AV point of contact for operational event support needs, responding to tickets from end users efficiently.
• Lead the setup and management of AV equipment and systems, including off-site pitches.
• Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding, Office 365 administration, and troubleshooting hardware/software issues.
• Collaborate with vendors and suppliers to ensure events and meetings run seamlessly.
• Meet regularly with cross-functional teams to ensure all bases are covered for events, off-site pitches, and general meeting room functionality.

Requirements

• Expertise in Microsoft Teams Rooms and audio-visual technologies.
• A CTS certification.
• Deep understanding of IT networks and the technology behind AV equipment, notably QSys, Logitech, network patching/troubleshooting.
• ITIL 4 Foundation Certified or a good understanding of ITIL principles, specifically Incident Management.
• Best-in-class user service and communication skills, with the ability to remove technical jargon.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint).
• Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals).
• Windows 11 and macOS support experience.
• Incident and ticket management using tools like ServiceNow or Fresh Service.
• Printer troubleshooting experience.
• Experience with events and conferences, including operating sound desks, visuals, and cameras.
• Hands-on knowledge of procedures for installation, modification, maintenance, and repair of IT/AV hardware and software.
• Strong communication skills and ability to build positive relationships.
• A proactive team player, actively contributing to the workplace culture.
• Meticulous attention to detail.
• Strong IT proficiency, particularly in AV and event technologies.

Skills

• Microsoft Teams Rooms
• Audio-visual technologies
• CTS certification
• IT networks
• QSys
• Logitech
• Network patching
• Troubleshooting
• ITIL principles
• Incident Management
• User service
• Communication
• Microsoft 365 support
• Hardware diagnostics
• Windows 11
• macOS support
• ServiceNow
• Fresh Service
• Printer troubleshooting
• Event coordination
• Conference support
• Sound desk operation
• Visuals operation
• Camera operation
• IT/AV hardware installation
• IT/AV software installation
• Relationship building
• Teamwork
• Attention to detail

Location

• London

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• CTS certification
• ITIL 4 Foundation Certified

Salary/Compensations

• Competitive salary and benefits package

Benefits

• 27 days Annual Leave
• Private Healthcare
• Employer Contributory Pension
• Life Assurance
• Income Protection
• Subsidised gym membership
• Learning opportunities around D&I
• Mentoring programmes
• Opportunity to participate in Employee Led Networks and associated events

About the Company

• M+C Saatchi Group has pledged its commitment to create a company that values difference, with an inclusive culture.
• As part of this M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.

Equal Opportunity

• M+C Saatchi Group continues to be an Equal Opportunity Employer which does not and shall not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on merit, without regard for any personal characteristics.
• If you require any reasonable adjustments throughout the recruitment and selection process, please make us aware as part of your application.
• All employee information is kept confidential according to General Data Protection Regulation (GDPR).