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About the Role

This role focuses on the continuous improvement of business applications, managing application releases, and maintaining environment stability. The analyst acts as a bridge between technical operations and business needs, driving outcomes through proactive relationship management and technical expertise.

Responsibilities

• Develop trusted relationships with business stakeholders as the primary point of contact.
• Identify opportunities for technology-enabled improvement by understanding business processes.
• Translate business needs into technical requirements for delivery teams and suppliers.
• Champion the adoption of application features and AI tools to improve performance.
• Build and prioritize product roadmaps in collaboration with the business.
• Facilitate workshops and business process reviews.
• Monitor and maintain development, test, and production environments.
• Troubleshoot environment-related issues and coordinate with support vendors.
• Plan, coordinate, and execute application releases under change management.
• Manage release schedules, documentation, and deployment risks.
• Create test scripts and coordinate user acceptance testing.
• Serve as the primary administrator for key business applications.
• Optimize licensing costs and application usage.
• Configure and update application settings based on user needs.
• Ensure data accuracy, consistency, and security across systems.
• Perform regular audits, data cleansing, and support integration efforts.
• Maintain and prioritize application enhancement and technical backlogs.
• Collaborate with infrastructure teams on backup, recovery, and data retention.
• Govern user access through role-based controls and data obfuscation.

Requirements

• Proven experience in a technical analyst or business application analyst role.
• Experience with SaaS applications and administration.
• Strong understanding of release cycles, environment management, and application administration.
• Strong stakeholder management and relationship building skills.
• Experience managing third-party suppliers and support partners.
• Experience supporting integrations, APIs, and data migration activities.
• Familiarity with ITIL practices and Agile methodologies.
• Understanding of data governance, security, and application compliance requirements.
• Ability to work independently and prioritize workload with minimal supervision.

Skills

• Jira
• ServiceNow
• HTML
• Python
• SQL
• Scripting
• Analytical skills
• Problem-solving
• Attention to detail

Location

• London
• Hybrid

Work Type

• Full-time