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About the Role

As a Team Leader within a Waitrose shop, you will help ensure customers have a positive experience by providing Partner-led service and a passion for food. Your drive to go the extra mile will enhance the Waitrose brand, earning customer trust and loyalty while maximizing sales and profit. Applicants must be 18 years or older.

Responsibilities

• Support the shop's management team with managerial tasks and collaborate with other areas to meet customer demand.
• Ensure Partners operate in a safe and legal manner.
• Fulfill online customer orders for delivery.
• Replenish stock, ensuring shelves are full and products are correctly placed.
• Support the wider shop team with tasks such as checkout assistance and managing customer orders.
• Proactively drive the shop's commercial performance and suggest operational improvements.
• Reduce wastage by managing product due diligence and markdowns.
• Maintain a safe and tidy working environment through general shopkeeping tasks.

Requirements

• Good people and leadership skills.
• Good understanding of retail and how to maximize commercial success.
• Experience of working in a customer-facing role.
• Good stakeholder management skills when working with third parties and the wider Partnership.

Skills

• Leadership
• Retail understanding
• Customer service
• Stakeholder management

Location

• Richmond (Waitrose & Partners), 4 Sheen Road, London, London, TW9 1AE

Work Type

• Permanent
• Full-time
• Varied hours on a rota basis
• Includes early starts, late finishes, evenings, and weekends

Experience Level

• Partnership Level 10

Salary/Compensations

• £16.28 Hourly
• Night Premium at a rate of £3.75 per hour for time worked between 22:00 - 06:00

Benefits

• Support flexible working (flexible or compressed hours, job sharing, or shorter hour contracts where possible)

About the Company

• The largest employee-owned business in the UK, home to John Lewis and Waitrose.
• Partners are driven by a purpose to build a happier world.
• Focused on being brilliant at retail, innovating, adapting, and diversifying.
• Committed to Never Knowingly Undersold on price, quality, and service.
• Partners share responsibility and rewards of ownership.
• Encourages using voices to contribute to success and working together.
• Values treating everyone with kindness and respect.
• Aims to create an environment where Partners belong, are free to be themselves, and can thrive.
• Focuses on individual and collective growth.

Equal Opportunity

• Some roles are subject to pre-employment vetting, which may include DBS checks.
• DBS checks are carried out by a third-party registered body.
• Financial probity checks may also be required for some roles.
• Encourages applying as soon as possible as vacancies can close early.
• Supports flexible working to promote a good work-life balance.