Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages.

Responsibilities

• Shape a positive perception of care through warm first impressions.
• Respond compassionately and professionally to customer concerns, solving problems or escalating as needed.
• Promote a courteous and respectful environment for patients and families.
• Maintain confidentiality and privacy in compliance with HIPAA regulations.
• Demonstrate punctuality, reliability, and engagement in work duties.
• Be open to coaching, mentoring, and performance improvement initiatives.
• Dress appropriately, maintain excellent hygiene, and wear ID Badge visibly.
• Act as an information resource for patients, families, and visitors.
• Instruct and educate patients and/or family members as needed.
• Provide assistance, comfort, and emotional support to patients’ families.
• Track surgery progress and delays, proactively updating families on patient status.
• Facilitate referrals to appropriate hospital personnel based on patient/family needs.
• Recognize and respect cultural, social, and religious beliefs in care delivery.
• Disseminate information about HSS services and community resources.
• Collaborate with peers and interdisciplinary teams to ensure quality care.
• Share information about new patients or transfers to ensure team readiness and coverage.
• Coordinate, communicate with, and provide ongoing guidance and support to Atrium volunteers.
• Answer telephone, route callers, take messages, and provide routine information.
• Prepare and maintain accurate records, reports, and required documentation through EPIC, Salesforce, Outlooks, EZCall, and all departmental systems.
• Manage time effectively to meet patient, department, and hospital needs.
• Follow hospital and departmental policies to maintain safe and effective operations.

Requirements

• 2 years in Healthcare experience required.
• Bachelor’s degree required.

Skills

• Strong customer service skills
• Outstanding interpersonal skills
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong knowledge of teamwork
• Previous experience in hospitality or concierge services preferred

Location

• New York City

Work Type

• Per Diem
• Part time

Experience Level

• 2 years in Healthcare
• 3 years in Healthcare

Education Level

• Bachelor’s
• Master’s in healthcare
• Master’s degree desirable (e.g. MBA, MSW, MPH or MHA)

Salary/Compensations

• $42.00 - $42.00

Benefits

• Eligible for additional benefits consistent with the role.

About the Company

• HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
• HSS was the first hospital in New York City to receive the distinguished Magnet Award for Nursing Excellence.
• HSS offers an innovative, supportive and inclusive environment.

Equal Opportunity

• Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
• Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.