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About the Role

As a genuine ambassador for the Lindt brand, you will help to drive in-store sales by personalizing chocolate in front of customers, spreading passion and expertise by advising customers and building their loyalty.

Responsibilities

• Temper chocolate and prepare in-store custom chocolate products for consumers daily
• Take care of the Maître counter and check product freshness
• Ensure and comply with all Food Health and Safety and Quality requirements
• Create an exclusive experience to demonstrate the art of chocolate making at Lindt
• Explain the Lindt exclusivity and highlight our expertise
• Serve as a primary contact for retail store staff in addressing product-related questions and concerns; ensure important issues are escalated and addressed in a timely and appropriate manner
• Participate in demos and optimize selling opportunities, sales presence and consistency through education and the modelling of effective sales methods
• Differentiate Lindt from the competition through in-store store presence, unique product knowledge and added “cache”
• Responsible for explaining Quality control processes to the consumer; explain what differentiates Lindt’s quality standards from the competition

Requirements

• Strong passion for premium chocolate and great attention to detail
• Some experience working with Chocolate / Confectionery but a passion to learn all things chocolate from our Master Chocolatiers
• Completion of Baking and Pastry Arts program would be ideal but not essential
• Previous experience in CPG industry, preference for Retail or Foodservice

Location

• Piccadilly

Work Type

• Full-time

Education Level

• Baking and Pastry Arts program

Salary/Compensations

• £36,000 - £40,000

Benefits

• Bonus
• Pension
• Life cover
• Chocolate allowance
• Chocolate give-aways
• Chocolate discount
• £100 a year personal development allowance
• Birthday day off

About the Company

• Lindt is a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
• Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
• We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
• We are also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Equal Opportunity

• We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
• You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
• At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.
• In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.