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About the Role

The Social Account Director plays a leading role in social and content delivery across complex accounts, collaborating with Creative, Production, Performance, and Strategy teams. This role involves acting as a key client contact, managing projects, and ensuring the production of successful and exciting content across platforms.

Responsibilities

• Key client contact on a large retained social account with the ability to develop strong relationships, handle difficult situations with senior clients and drive excellence in our output
• Client and stakeholder liaison across complex projects and campaigns
• Lead and present on strategic and creative thinking, acting as a consultant
• Act as a guardian and catalyst for best-in-class innovative content, working with creatives
• Key strategic content lead, constantly evaluating strategy success and opportunities for evolution
• End-to-end delivery of large accounts and complex projects, overcoming obstacles, demonstrating agility, and leading with clarity from a client and internal perspective
• Lead on effective collaboration within accounts
• Oversight of large teams and accounts to ensure account health, quality control, and proactivity
• Act as the client escalation point where necessary
• Drive commercial account growth
• Collaborate with other seniors on proposals and pitches, acting as a connector between disciplines
• Bring a strategic point of view on overall approach and social content
• Take ownership of commercial targets and motivate the core team to help deliver against them

Requirements

• Agency experience at an Account Director level or equivalent
• Social and content background
• Proven experience managing large or complex accounts in a leading role
• Excellent project management capabilities and an eye for best-practice delivery
• Confident and consultative approach with senior clients
• Strong collaborator able to interface with a variety of internal specialists and external stakeholders

Skills

• Social media strategy
• Content strategy
• Client relationship management
• Project management
• Strategic thinking
• Creative direction
• Team leadership
• Commercial acumen
• Collaboration
• Consultancy

Location

• Hybrid

Work Type

• Hybrid
• Full-time

Experience Level

• Account Director level
• Senior

Benefits

• Private Healthcare & Life Insurance
• 25 Days+ Holiday
• Team Mini breaks in the UK and abroad
• Regular Socials

About the Company

• Named in Campaign Magazine's Best Places to Work 8 years running
• Culture: Open, Engaged & Inspirational