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About the Role

This role is essential to the Digital team, providing analytics and actionable insights to increase revenue and improve user experience. You will collaborate with business leaders to establish processes and best practices for impactful work.

Responsibilities

• Deliver actionable digital insights and recommendations to support product development, enhance customer experience, and drive commercial growth.
• Design, implement, and analyze A/B and multivariate experiments to optimize digital journeys and improve business performance.
• Build and maintain dashboards, reports, and measurement frameworks for performance tracking and data-driven decisions.
• Partner with Product, Commercial, and Digital teams to identify opportunities, solve user experience challenges, and influence strategic decisions.
• Translate complex data into clear, compelling stories and presentations for diverse stakeholders.
• Ensure the accuracy and integrity of analytics and experimentation data through quality assurance and governance.
• Champion a culture of continuous optimization by promoting experimentation best practices and sharing insights.
• Mentor and support fellow analysts, contributing to the development of analytical capabilities, methodologies, and standards.

Requirements

• Strong expertise in Adobe Analytics and digital analytics within an ecommerce or customer-focused environment.
• Proven experience designing, managing, and evaluating A/B and multivariate testing programs.
• Advanced analytical and statistical skills to solve complex business problems using customer behavioral data.
• Excellent data visualization and reporting skills using tools like Power BI, Tableau, or similar.
• Strong storytelling and communication abilities, with confidence presenting insights to senior stakeholders.
• Working knowledge of SQL and Python for data analysis and insight generation.
• Ability to influence decision-making, build effective stakeholder relationships, and work collaboratively across cross-functional teams.
• Proactive, curious, and commercially minded, with a passion for continuous improvement, experimentation, and customer experience optimization.

Skills

• Adobe Analytics
• Digital Analytics
• A/B Testing
• Multivariate Testing
• Data Visualization
• Reporting
• Power BI
• Tableau
• SQL
• Python
• Storytelling
• Communication

Location

• London Kings Cross

Work Type

• Hybrid
• 6-month fixed-term contract

Experience Level

• Senior

Benefits

• 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Exclusive deals, discounts and perks

About the Company

• Eurostar is fuelling the future of rail travel, operating in five countries and sparking new opportunities for travellers.
• The company is building a greener, more inclusive future for everyone.
• Eurostar is committed to creating a bright future for its company and colleagues.

Equal Opportunity

• Eurostar believes in giving everyone an equal chance.
• Actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you’re pregnant or on maternity leave.
• Individuality is strength, and a diverse team that reflects the world is desired.