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About the Role

Own engineering outcomes for Risk Controls Assessment (RCA) and Regulation Management service management capabilities across a secure, resilient and scalable product and service portfolio. Translate business and regulatory priorities into engineerable product outcomes with clear ownership from architecture and backlog through build, release and run. Success means improved production stability and service resiliency across the estate alongside a strong technology control environment aligned to HSBC standards and regulatory expectations. Set modern software delivery ways of working across teams and keep delivery focused on measurable improvements in time-to-market, operational efficiency and risk outcomes.

Responsibilities

Own the timely delivery of the RCAs and Regulation Management book of work against agreed milestones and outcomes
Oversee engineering delivery across the full lifecycle from discovery and architecture through build, test, deployment, production support and continuous improvement
Embed Agile product delivery with prioritised outcome-led backlogs, effective sprint ceremonies, regular working software demos and frequent business feedback
Champion DevSecOps and modern SDLC practices including trunk-based development, automated testing, CI/CD, deployment automation, infrastructure as code, observability and secure coding
Provide hands-on engineering direction across architecture, code quality, APIs, data flows, deployment pipelines, operability, resilience and technical debt
Strengthen a "you build it, you run it" approach with clear ownership of reliability, controls, incident learning, production observability and service automation
Establish governance and control processes with DevSecOps teams to improve stability and resiliency across the production estate
Produce production health and control reporting including OKRs, KCIs and KPIs to highlight risk hotspots and prioritise continuous improvement
Coordinate major incident escalation and stakeholder engagement where there is potential regulatory, financial or reputational impact
Develop a diverse, inclusive and psychologically safe culture for the India team aligned to the HSBC brand and values

Requirements

Proven track record overseeing delivery across a large, globally distributed and heterogeneous technology estate
Technical credibility across architecture, code quality, APIs, data flows, build pipelines, test automation, deployment practices, observability, resilience, operability and technical debt
Substantial experience delivering in complex, regulated technology environments using Agile product delivery and DevSecOps practices
Practical capability with Git-based workflows, trunk-based development, automated testing, CI/CD pipelines, deployment automation, release engineering and secure delivery controls
Experience improving engineering quality and production readiness through clear trade-offs across non-functional requirements, controls and technical debt
Experience reducing hand-offs between build and run through incident learning, automation, reduced toil and continuous improvement in reliability and delivery flow
Experience in Financial Services or another relevant regulated industry
Strong knowledge of RCAs and Regulation Management and/or Risk and Compliance technology domains including operational and regulatory control drivers
Knowledge of ITIL or equivalent service management methodologies or equivalent demonstrable experience
Apply SRE concepts such as SLIs, SLOs, error budgets and blameless postmortems
Experience managing technology vendors and third parties covering service performance, governance and commercial considerations

Skills

Agile product delivery
DevSecOps
Trunk-based development
Automated testing
CI/CD
Deployment automation
Infrastructure as code
Observability
Secure coding
Git-based workflows
Release engineering
Secure delivery controls
SRE concepts
SLIs
SLOs
Error budgets
Blameless postmortems
ITIL

Location

London

Work Type

Full-time

Experience Level

Director level

About the Company

HSBC is one of the largest banking and financial services organisations in the world.
Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

Equal Opportunity

Being open to different points of view is important for our business and the communities we serve.
At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.