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About the Role
We are seeking a senior-level engineer with a builder’s mindset to design cloud-first environments and lead escalations. This role combines high-level systems engineering with solution architecture, involving critical escalations, client assessments, and architecting end-to-end solutions, particularly around Azure, networking, server building, and advanced troubleshooting.
Responsibilities
- Lead technical assessments and translate business needs into secure, scalable infrastructure designs.
- Design and implement solutions in Azure, Microsoft 365, and Intune/Endpoint Manager, including Autopilot deployments, compliance/conditional access policies, and application packaging.
- Redesign and optimize networks (firewalls, switching, routing, VLANs) for performance, security, and cost efficiency.
- Support and administer Microsoft’s core stack: Windows Server roles, Office 365, Azure services.
- Build and harden servers/workstations to ensure reliability, security, and lifecycle longevity.
- Create accurate, detailed SOWs and scopes that define deliverables, timelines, and technical requirements.
- Own and resolve complex Level 3+ escalations — performing deep-dive troubleshooting, root-cause analysis, and long-term remediation.
- Deliver clean, repeatable documentation for architectures, deployments, and operational processes.
- Mentor junior and mid-level techs and elevate team-wide technical capability.
- Partner with sales department by reviewing proposals, validating technical scope, and identifying potential pitfalls.
- Coordinate account managers, PMs, and clients to ensure clear communication and smooth project execution.
- Drive best practices in cloud security, automation, monitoring, and MSP tooling with a problem-solving mindset.
Requirements
- 5+ years in a Managed Service Provider (MSP) or high-volume IT support environment
- Strong experience with Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS
- Strong experience with Microsoft 365 administration and security
- Strong experience with Azure infrastructure and virtual networks
- Strong experience with Virtualization tools: VMware, Hyper-V, AVD
- Strong experience with Networking: Layer 2/3, VPNs, firewalls (SonicWall, Meraki, etc.)
- Comfortable using the CLI for common network tasks.
- Experience troubleshooting loops, configuring switches, and supporting HP/Dell switch environments and SonicWall/Fortinet firewalls.
- Strong documentation habits and familiarity with ConnectWise
- Confident communication with the ability to explain solutions to non-technical users
Skills
- Azure
- Microsoft 365
- Intune/Endpoint Manager
- Autopilot deployments
- Compliance/conditional access policies
- Application packaging
- Advanced networking
- Firewalls
- Switching
- Routing
- VLANs
- CLI
- SonicWall
- Fortinet
- Windows Server
- Office 365
- Azure services
- Server building
- Workstation hardening
- SOW creation
- Root-cause analysis
- Documentation
- Sales proposal review
- Project execution
- Cloud security
- Automation
- Monitoring
- MSP tooling
- PowerShell
- VMware
- Hyper-V
- AVD
- Layer 2/3 networking
- VPNs
- ConnectWise
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Senior-level
- 5+ years
Education Level
- AZ-104 or higher preferred
- AZ-305 preferred
- CCNA/CCNP preferred
- Cybersecurity-related certs preferred
Benefits
- Nationwide medical, dental, life, and LTD insurance (company covers LTD + life 100%)
- Generous PTO + Mental Health Days
- 401(k) with company match
- HSA & FSA options
- Paid training & certification assistance
- $500 sign-on bonus
- Quarterly team events and career coaching
About the Company
- Fast-paced, people-first MSP
- Offers real career growth
- Provides autonomy to own projects and make decisions
- Collaborative culture with no egos
- Offers paid certs, hybrid flexibility, and supportive leadership
Equal Opportunity
- Equal opportunity employer — veterans encouraged to apply
- We are an Equal Opportunity Employer!