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About the Role

This role offers an exciting opportunity to join the Customer Experience (CX) Team as an AI Product Analyst. You will help shape the next generation of AI-powered customer journeys while working towards a Level 6 Machine Learning apprenticeship qualification. You'll work at the intersection of Artificial Intelligence, Product Management, Data Analytics, and Customer Experience, developing AI-powered capabilities to enhance customer product discovery and information access across digital channels. Initially focused on Conversational Search, you will collaborate with various teams to shape AI use cases, support experimentation, analyze performance, validate AI outputs, and drive continuous improvement.

Responsibilities

Support the development of Proof of Concepts across the Customer Experience function and portfolio.
Conduct exploratory data analysis on large, complex or fast‑moving datasets.
Support applied research and prototype development for AI & Machine Learning solutions.
Assist with building and validating predictive, statistical or machine‑learning models.
Contribute to data engineering workflows, including data preparation and pipeline optimisation.
Support Machine Learning Operation practices such as model deployment, monitoring and performance tracking.
Build dashboards, reporting tools and visual analytics that communicate insights clearly.
Apply best practice in data ethics, governance and regulatory compliance.
Work with cross‑functional teams to translate business needs into analytical solutions.
Engage in continuous learning and stay current with emerging AI and data science trends.

Requirements

Strong analytical and problem-solving abilities.
Confidence working with data and drawing meaningful insights.
Excellent communication and stakeholder management skills.
Strong organisational skills with the ability to manage competing priorities.
Understanding of Product Management principles, including backlog management and requirements gathering.
Ability to translate business needs into clear product requirements.
Interest in AI, Generative AI, Machine Learning, and Conversational Experiences.
Experience working with data, reporting, and analytical tools.
A proactive mindset with a willingness to challenge existing thinking and learn new skills.
Experience or exposure to AI, Machine Learning, or Data Science projects.
Experience or exposure to Natural Language Processing (NLP) or Conversational AI.
Experience or exposure to Agile Scrum or Kanban methodologies.
Experience or exposure to Search technologies, information retrieval, or recommendation systems.
Experience or exposure to SQL, Power BI, Adobe Analytics, or similar analytical tools.
Experience or exposure to AI evaluation frameworks, prompt engineering, or model performance testing.
Experience or exposure to User research, customer analytics, or experimentation frameworks.

Skills

Data Analytics
Business Analytics
Computer Science
Data Science
Mathematics
Psychology
Economics
Technology
AI
Emerging technologies
Data analysis
Problem-solving
Customer behaviour analysis
Digital experiences
Generative AI
Machine Learning
Search Technologies
Digital Product Development
Conversational Search
Product Management
Data Analytics
Customer Experience
Data Engineering
Machine Learning Operations
Dashboard building
Reporting tools
Visual analytics
Data ethics
Data governance
Regulatory compliance
Natural Language Processing (NLP)
Agile Scrum
Kanban methodologies
Information retrieval
Recommendation systems
SQL
Power BI
Adobe Analytics
AI evaluation frameworks
Prompt engineering
Model performance testing
User research
Customer analytics
Experimentation frameworks

Experience Level

Graduate

Education Level

Data Analytics
Business Analytics
Data Science
Computer Science
Mathematics
Statistics
Economics
Psychology
Marketing Analytics
Business Management
Related discipline

Benefits

A recognised Level 6 apprenticeship qualification.
Structured development and mentoring.
Exposure to cutting-edge AI and customer experience technologies.
Hands-on experience working on real AI products and innovation projects.
Opportunities to collaborate with Product, Data Science, Engineering, and UX teams.
A supportive and innovative working environment.
Clear career pathways into Product Management, AI Product Management, Data & Analytics, Customer Experience, and Digital Product roles.

About the Company

At RS Group, we're transforming our digital customer experience through data, technology, and innovation. AI is becoming a key part of how we help customers discover products, solve problems, and find solutions faster and more effectively.