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About the Role

Canary Wharf is a vibrant 24/7 city that blends living, working, and thriving. The Security Team ensures the safety and security of the estate, prioritizing the well-being of our community, customers, visitors, and property, creating an environment where everyone feels secure and cared for.

Responsibilities

• Provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors.
• Maintain thorough knowledge of the Canary Wharf Estate and provide routine information, advice, guidance, and directions.
• React to situations calmly, make decisions under pressure, and take necessary action while ensuring the wellbeing and safety of everyone involved.
• Communicate effectively and empathetically in all situations.
• Confidently use personal radio to communicate relevant information quickly and positively to the wider security team.
• Demonstrate care and compassion when assisting, especially in situations requiring first aid.
• Handle difficult situations, including safeguarding intoxicated or vulnerable individuals.
• Be familiar with physical layout, tenant occupation, key personnel, building routines, and all security-related systems/equipment.
• Carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control, and traffic management.
• Follow procedures and instructions for the general safety, security, and upkeep of the Estate, focusing on loss prevention.
• Manage and control vehicular traffic at access points to the Estate.
• Comply with Security Department Instructions and Procedures, and maintain and implement emergency procedures, logs, and records.
• Assist with the general good housekeeping of the Estate and ensure working areas are kept clean and tidy.
• Identify and take immediate remedial action in the event of a public safety hazard.

Requirements

• Demonstrates a commitment to providing high-quality customer service, with a proven track record or recent experience in security.
• Naturally inquisitive and alert, with a keen attention to detail.
• Exhibits composure and the ability to remain calm under pressure.
• Confident communication skills with a strong interpersonal aptitude.
• Displays courtesy, professionalism, and diplomacy when delivering customer service.
• Capable of working both independently and collaboratively.
• Possess proficient written and spoken English skills.
• Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work.
• Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties.
• Provide a verifiable 5-year work history and account for any gaps in employment.
• Maintains honesty and is free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974).
• All staff are required to fulfill their legal duty to take reasonable care for health and safety.
• All staff members must understand and adopt the ESG strategy into their roles.
• All staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
• Must ensure the effective implementation of all Procedures, Plans, and Forms within the Electronic Document Management Systems (EDMS).

Skills

• Customer service
• Security
• Communication
• Interpersonal skills
• First aid
• Radio communication
• Access control
• Traffic management
• Loss prevention
• Emergency procedures

Location

• Canary Wharf

Work Type

• Shift work
• Full-time

Experience Level

• Recent experience in security
• Experience in customer service

Education Level

• SIA licencing
• Physical Intervention
• IED Awareness
• Customer Service
• First Aid

Salary/Compensations

• £40,278

Benefits

• Generous pension
• Insurance plans
• Health benefits
• Subsidised gym membership
• Store discounts
• Family leave
• Learning and development opportunities
• Flexible working arrangements

About the Company

• Canary Wharf Management Limited is committed to building a safe, happy, and healthy community for its employees.
• The company embraces diverse experience, skills, and perspectives.
• The company is committed to fostering a culture where everyone can reach their full potential.
• The company recognizes the positive impact flexible working can have.
• The company offers development opportunities through classroom and e-learning training, mentoring, cross-department experience, and on-the-job learning.
• The company invests in staff attaining accreditations, supports chartered status, sponsorships, and provides further educational opportunities.
• The company is committed to Excellence, Integrity, High Performance, Customer Focus, Quality Solutions, Collaboration, Respect, Fairness, Engagement, Ownership, and Innovation.

Equal Opportunity

• We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.