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About the Role

Wellcome is a global charitable foundation focused on improving health by funding science, leading policy, and building partnerships. This role is part of the Visitor Experience & Engagement team, responsible for delivering an outstanding visitor experience and ensuring the safe, efficient, and effective day-to-day operation of Wellcome Collection.

Responsibilities

• Ensuring the safe, smooth, and consistent operation of the venue as Duty Manager and First Aider.
• Leading incident responses and supporting an inclusive and accessible visitor experience.
• Providing administrative, operational, and logistical support to the Visitor Experience and Engagement Management team.
• Welcoming and supporting visitors, providing information, handling feedback and complaints, and promoting an inclusive and accessible experience.
• Monitoring galleries, visitor flow, and exhibits, maintaining presentation standards, and reporting security, maintenance, or technical issues.
• Acting as Fire Marshal and First Aider, conducting dynamic risk assessments, supporting incident management, and ensuring compliance with health and safety procedures.
• Leading day-to-day venue operations, including opening/closing, team briefings, events, crowd management, escalated visitor issues, and emergency responses.
• Managing staffing rotas and resource planning, supporting meetings and communications, maintaining records and systems, and providing box office and project support.
• Supporting and motivating front-of-house teams, coordinating training and development, managing operational risks and expenditure, and promoting diversity, inclusion, and organisational compliance.

Requirements

• Experience in a customer or visitor-focused environment with knowledge of operational logistics and delivery.
• Experience working in a visitor-facing role in a museum, gallery, library, or heritage environment.
• Experience of working in a large inter-disciplinary team.
• A high degree of computer and online literacy with knowledge of Windows/Microsoft applications.
• Ability to work some evenings, weekends, bank holidays, and regular late-night openings as part of a rota.
• Willingness to attend occasional out-of-hours meetings and training.

Skills

• Communication skills
• Organisation skills
• Decision-making skills

Location

• On-site with some opportunities for remote working

Work Type

• Fixed Term Contract – 1 year
• Full-time

Salary/Compensations

• £31,920 p.a. - £39,900 p.a.

Benefits

• Flexible working environment

About the Company

• Wellcome is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns and building partnerships.
• We plan to spend £16bn over the next ten years, funding new discoveries in life, health and wellbeing and taking on three global health challenges: mental health, infectious disease and climate and health.

Equal Opportunity

• Diversity and Inclusion is a priority at Wellcome. We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive.
• We are happy to discuss flexible working options for all roles.
• We work to ensure that our recruitment processes are as inclusive as possible to everyone.
• This includes making adjustments for people who have a disability or long-term condition.