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About the Role
Vantor is seeking a Customer Success Manager (CSM) to join their team in Europe. This role focuses on building trusted relationships with customers, acting as their primary point of contact, and ensuring they achieve their desired business outcomes, maximize platform adoption, and realize long-term value from their investment.
Responsibilities
- Drive customer adoption, value realisation, retention and growth.
- Ensure customers achieve their business objectives while identifying opportunities to expand their use of the Vantor platform.
- Manage a portfolio of customers, driving product adoption, customer health, contract renewals and expansion opportunities.
- Lead customer onboarding, implementation and user enablement to ensure successful adoption of the platform.
- Monitor customer usage, success metrics and KPIs, providing regular reporting and recommendations to both customers and internal stakeholders.
- Oversee release schedules and readiness, ensuring visibility and alignment with customer objectives.
- Work cross-functionally to solve complex customer issues and act as the “Voice of the Customer” within Vantor.
- Develop a deep understanding of each customer's business, operational processes and strategic objectives.
- Identify opportunities for upsell, cross-sell and additional services, working closely with Sales to support commercial growth.
Requirements
- Relevant degree or equivalent experience.
- At least 3 years' experience in Customer Success or Account Management.
- Knowledge of Geographic Information Systems (GIS), remote sensing or imagery solutions.
- Excellent written and verbal communication skills.
- Strong organisational and stakeholder management skills.
- 5+ years' experience in Customer Success, Project Management or Professional Services.
- Experience working with Defence, Government or Intelligence organisations.
- Experience with SaaS or enterprise software platforms.
- Ability to travel internationally (up to 20%).
Skills
- Customer Success
- Account Management
- Geographic Information Systems (GIS)
- Remote Sensing
- Imagery Solutions
- Communication Skills
- Organisational Skills
- Stakeholder Management
- Project Management
- Professional Services
- SaaS
- Enterprise Software Platforms
Location
- London, United Kingdom
- Remote (United Kingdom or Europe)
Work Type
- Full-time
Experience Level
- 3+ years
- 5+ years
Education Level
- Relevant degree or equivalent experience
About the Company
- Vantor delivers enterprise software and services that enable government and defence organisations to maximise the value of their technology investments through customer success, adoption, and long-term strategic partnership.
- Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.
- Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently.
- Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.
Equal Opportunity
- Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.