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About the Role

This is a high-impact role where you will be the key operational point of escalation out of hours, providing leadership, support and guidance to Security Managers, Supervisors and Security Officers. You will be visible across our sites, identifying risks, resolving operational challenges and ensuring our clients receive consistently high standards of service throughout the night.

Responsibilities

• Oversee and support night security operations across London.
• Conduct regular night-time site visits, audits and inspections.
• Provide leadership, coaching and guidance to Security Managers, Supervisors and Security Officers.
• Act as the primary operational escalation point for out-of-hours incidents and security concerns.
• Monitor staffing, attendance, post coverage and operational requirements.
• Ensure Assignment Instructions, SOPs, risk assessments and client requirements are consistently followed.
• Monitor Dayforce training, compliance and other operational requirements.
• Complete meaningful night audits, ensuring actions are recorded, followed up and closed.
• Review and complete security and operational risk assessments.
• Identify operational risks and ensure appropriate corrective actions are implemented.
• Support incident management, investigations and emergency situations.
• Ensure incidents, risks and operational issues are accurately reported and escalated.
• Maintain strong communication and continuity between night and day operations.
• Provide regular operational reports covering incidents, staffing, risks and key areas requiring attention.
• Support new mobilisations, contract changes and operational projects.
• Maintain high standards of Health & Safety, compliance and professionalism.
• Develop and coach night teams to improve performance and service delivery.
• Cover the Annual Leave of the opposite Operations Manager when required.

Requirements

• Previous experience in a security management, supervisory or security operations role.
• Experience overseeing security teams during night operations.
• A full, valid UK manual driving licence.
• Strong knowledge of security operations, compliance and risk management.
• Experience completing and reviewing security risk assessments.
• Excellent incident management and problem-solving skills.
• The ability to manage multiple sites and competing priorities.
• Confidence making independent decisions during out-of-hours operations.
• Strong leadership, communication and organisational skills.
• A professional approach and the ability to build positive relationships with clients, management and site teams.
• Good working knowledge of Microsoft Office, Dayforce and operational reporting systems.

Skills

• Security management
• Operational leadership
• Risk management
• Incident management
• Problem-solving
• Communication
• Organisational skills
• Microsoft Office
• Dayforce
• Operational reporting systems

Location

• Central London

Work Type

• Full-time

Experience Level

• Experienced

Education Level

• IOSH qualification is preferred

Salary/Compensations

• £45,000 per annum

Benefits

• Uniform
• SIA Licensing savings scheme
• Cycle to Work Salary Sacrifice scheme
• Pension
• Life Assurance
• In-house Training Academy
• Leadership Development Programme
• Online eLearning and development programmes
• In-house Mental Health Team
• Wellbeing Platform
• MIND Workplace Wellbeing Silver Award holder
• Reward membership (retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme)

About the Company

• Ward Security provides security services solutions to a range of UK businesses.
• Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more.
• With over 1500+ of our amazing people operating nationally.
• We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Equal Opportunity

• At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
• We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law.
• As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
• We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
• We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.