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About the Role

We are seeking a Site Reliability Engineer to maintain the global LooperBox fleet, which serves as the physical infrastructure for all data generated by Looper Insights. This hands-on role involves hardware, networking, and automation, with responsibilities including building, shipping, installing, and troubleshooting LooperBoxes worldwide. You will also manage a global VPN network, develop monitoring and automation for fleet scaling, and engage in R&D for device control, scraping methods, and cost efficiencies.

Responsibilities

Build, ship, and install new LooperBoxes connected to devices globally, including hands-on work in Byfleet and Hounslow data centres.
Support and maintain the existing fleet, ensuring devices remain healthy and online during scaling.
Conduct remote installation calls with customers for LooperBox setup and troubleshooting.
Install, manage, and monitor VPN connections across over 28 countries.
Build and configure physical networking equipment, including rack and cable management.
Implement and enhance monitoring systems throughout the deployment process.
Develop automation routines to decrease support load and accelerate results for internal teams.
Research and prototype new methods for effective and reliable device control.
Explore techniques for retrieving store-front information from remote devices and streaming video to LooperBoxes.
Create proofs of concept for navigation and scraping methods to improve scan speed and quality.
Investigate and prototype cost-saving measures for the fleet.

Requirements

Proficient in at least one development or scripting language.
Strong network troubleshooting skills.
Comfortable working in the Unix CLI.
Experience troubleshooting physical device faults.
Solid system administration experience.
Experience with DevOps practices and automation.
Able to travel regularly to Byfleet and Hounslow data centres for on-site work, with remote working for the remainder of the time.

Skills

Rack and cable management experience
Network design experience
Maker skills - ability to build and fix things with hands
Video processing experience (gstreamer)
Exposure to AI and ML

Location

Byfleet
Hounslow
Remote

Work Type

Remote-first
Hybrid

Experience Level

Not specified

Education Level

A degree in computing (preferred)

Salary/Compensations

£45,000 - £55,000

Benefits

27 days holiday
Annual paid day off for charity work
Enhanced parental leave
L&D support, including AI training & access to tools
Flexible working environment - outcome over hours worked
Payment towards health insurance
Access to UK working locations (via the Reef app)

About the Company

Looper Insights builds analytics products for leading media and entertainment companies to understand content performance across digital platforms.
We provide visibility into content appearance, placement, and performance to enable smarter commercial decisions, operational efficiency, and better client outcomes.
We are building scalable systems for a rapidly evolving digital landscape where quality is paramount.
The company is experiencing significant growth, aiming to establish its metric MPV as a market standard.
We foster a supportive, flexible culture with a talented global team, collaborating to deliver valuable services to a passionate industry.

Equal Opportunity

Not specified