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About the Role

As a Platform Support Coordinator, you will leverage your customer-facing, relationship-building, and technical skills to ensure excellent platform experiences for our Business Teams and Clients. This role is ideal for motivated, customer-centric individuals eager to support a groundbreaking media buying platform for the open internet. You will foster positive relationships with cross-functional partners to drive platform improvements and enhance customer experience, with ample opportunities for career advancement.

Responsibilities

Support application issues, ensuring incidents are addressed within established SLAs.
Own incidents, including escalation to other technical teams.
Multi-task, manage, and resolve transactional application support requests.
Perform problem-solving and troubleshooting.
Execute Stored Procedures and query databases using SQL.
Maintain the company's ticketing system, addressing technical issues related to The Trade Desk's trading platform.
Take initiative on tickets resolvable without Development Team assistance.
Contribute to the company's Knowledge Base by creating and updating articles.
Coordinate training on support-related tools and processes.

Requirements

Bachelor’s Degree in an analytical subject or equivalent experience.
1-3 years of relevant work experience as a support representative.
Outstanding troubleshooting, analytical, and problem-solving abilities.
Ability to collaborate cross-functionally in a fast-paced environment.
Basic SQL and HTML experience.
Effective time management skills, with the ability to prioritize and meet deadlines.
Outstanding written and verbal communication skills in English.

Skills

Customer-facing skills
Relationship-building skills
Technical competence
SQL
HTML
Excel
MS Office
Pivot tables
Chart-making
Manipulation of large data sets
AI Tools (e.g., CoPilot, Claude)
RTB
DSPs
Ad exchanges
Aggregators
Ad servers
Optimization platforms

Location

Global

Work Type

Full-time

Experience Level

1-3 years relevant work experience

Education Level

Bachelor’s Degree in an analytical subject or relevant substitute experience

About the Company

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising.
Our technology helps advertisers reach the right audiences across the open internet.
Advertising powers the content people love, supporting trusted journalism, quality entertainment, and creators worldwide.
The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.
The scale of our platform brings unique technical challenges, from processing massive datasets in real time to building systems that operate reliably on a global scale.
We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.

Equal Opportunity

The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.
Please reach out to us at accommodations@thetradedesk.com to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.
When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.