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About the Role
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. We are seeking an Account Manager to join our global sales team, reporting directly to the Head of Meeting & Event Sales.
Responsibilities
- Maintain extensive knowledge of CHG products and locations while building the brand locally and regionally.
- Possess a clear understanding of the portfolios business plan, ensuring personal targets are achieved to meet overall sales objectives.
- Conduct and coordinate site inspections, virtual tours, demos, client appointments, account development meetings, and assist with quarterly business reviews.
- Discover new local meeting and event decision makers, and maintain and grow current and prospective clients, referral partners, and new business contacts.
- Rapidly respond to all client inquiries and maintain up-to-date account details.
- Generate, negotiate, and close agreements to client specifications while adhering to internal pricing guidelines.
- Maintain thorough knowledge of competitive sets and relationships with counterparts.
- Attend networking events and host familiarisation trips for accounts.
- Cultivate relationships with allocated key accounts through consultative sales efforts to reach and exceed commercial goals.
- Own and cultivate accounts selected based on location, volume, and spend.
- Solicit and secure repeat business associated with their allocated account deck and pipeline.
- Optimize conversion and adapt processes to achieve conversion goals for both new and existing business.
- Lead on and process all inquiries in a timely manner, aligned with CHG sales strategy.
- Create, maintain, and build Account Plans for allocated accounts and map organizational structure to identify growth opportunities.
- Support wider regional sales efforts in increasing market share and optimizing value for clients.
- Optimize client experience and maximize revenue opportunities through technology and event upsells.
- Identify potential accounts for Platform Partnership Agreements (MSAs) that support the organization’s revenue strategy and growth.
- Aggregate and record key account intel, metrics, and feedback in CHG’s CRM.
Requirements
- Minimum 2 years sales-related experience
- Experience with physical or virtual events, real estate, or flexible workspaces is a plus
- Excellent written and verbal communication skills
- Strong time management and organizational skills
- Ability to effectively build relationships with clients
- Ability to work well with other team members
Experience Level
- Minimum 2 years sales-related experience
Benefits
- Private medical insurance
- Subsidised fitness and eye care
- Well-being and personal support programs
- 25 days annual leave
- Bank holidays
- Company sick pay
- Bonus scheme
- Interest-free loans for rail travel or further education
- Cycle to Work program
- Career development opportunities
- Programs to celebrate achievements
- Volunteer opportunities
- Donation opportunities
About the Company
- Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together.
- The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds.
- Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day.
- We want everyone here to feel welcome, supported, and free to be themselves.
Equal Opportunity
- Convene Hospitality Group is proud to be an equal opportunity employer.
- We welcome applicants of all backgrounds, experiences, and perspectives.