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About the Role

EPI is changing the way Europe pays with Wero, a digital wallet making payments simple, seamless, and secure. As a Student Worker, you will support the Member Experience team by defining and analyzing user research activities to enhance member experience.

Responsibilities

• Define and analyze end-to-end user research activities to support the member experience team.
• Plan and run usability studies.
• Coordinate with project managers after go-lives.
• Ensure user insights directly feed implementation improvements.
• Design research studies.
• Prepare test materials.
• Manage participant recruitment and quality.
• Oversee unmoderated testing in UserTesting.
• Monitor tests as they run and adjust when needed.
• Ensure smooth logistics from setup to completion.
• Analyze results, review recordings, and identify usability issues.
• Capture evidence and turn findings into clear, actionable insights.
• Produce concise reports and maintain a research log.
• Create materials for internal and member-facing sessions.
• Focus analysis on impact.
• Collaborate with Design, Product, Marketing, and other teams to align on research priorities.
• Translate insights into recommendations.
• Help strengthen user-centered decision-making across the organization.
• Contribute to quality and governance.
• Maintain consistent testing templates.
• Ensure data quality.
• Manage UserTesting administration.
• Keep a simple playbook so the research process can be replicated by others.

Requirements

• Experience in UX/User Research or related field.
• Strong skills in research design, qualitative analysis, and basic quantification of findings.
• Proven ability to synthesize complex feedback into clear, actionable insights.
• Excellent communication skills for written reports and presentation decks.
• Comfortable collaborating with Design & Product teams.
• Strong attention to detail, organization, and ability to manage multiple studies in parallel.
• Experience working with financial services / payments / fintech products.
• Knowledge of Figma/Miro and common product/design workflows.
• Experience with continuous discovery processes.
• Familiarity with Confluence and Jira for documentation and follow-through on issues.

Skills

• User Research
• Usability Studies
• Qualitative Analysis
• Quantification of Findings
• Synthesizing Feedback
• Actionable Insights
• Report Writing
• Presentation Skills
• Collaboration
• Attention to Detail
• Organization
• Figma
• Miro
• Confluence
• Jira

Location

• Germany

Work Type

• Part-time
• Student Worker

Experience Level

• Student

About the Company

• EPI is changing the way Europe pays with Wero, a digital wallet making payments simple, seamless, and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon.
• Supported by 16 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, instant and transparent, all for the greater good.

Equal Opportunity

• EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
• EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.