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About the Role

Operations Managers have full accountability for their departmental operations on a shift by shift basis, operating 24/7, 365 days a year. The role requires monitoring and delivering high quality operational performance, mitigating risks, proactive communication, strong leadership, pragmatic decision making, and effective coaching, performance management, and team development.

Responsibilities

• Accountable for leading and motivating the London Operations team on shift by driving a highly engaged and performance focused working environment.
• Accountable for ensuring high levels of productivity to meet operational needs.
• Conduct flow meetings, identifying risks to performance and implementing effective mitigations.
• Lead a performance driven culture through effective performance and line management of direct reports and shift teams.
• Collaborate with internal stakeholders (Senior Manager, Cargo Operations, regional and sales teams) and third party stakeholders (airline operating companies, airport authorities) to protect IAG Cargo’s interests.
• Work flexibly across different areas of the IAG Cargo London Operation.
• Work collaboratively with the wider management team to introduce performance improvements.
• Accountable for the health, safety, and security of the operational area whilst on shift.
• Coach and support Team Leaders and Specialists to run day-to-day shifts.
• Manage data within multiple systems, ensuring high operational delivery and proactive customer recovery.
• Conduct causal analysis to identify the root cause of operational issues.
• Representation during safety events and accountability for ensuring correct reporting processes are followed.
• Understand the application of industrial agreements across the IAG Cargo London Operation.

Requirements

• Proven experience in an operational and/or industrialised environment.
• People management in an operational environment.
• Able to hold an airside pass.
• Full UK drivers' licence and ability to obtain and hold an airside driving permit.
• Excellent internal and external stakeholder management.
• Proven experience in managing, coaching, and leading teams.

Skills

• Excellent communication and leadership skills
• Strong problem solving ability
• Effective decision making
• Proactive mindset
• Problem-solving orientation
• Initiative using data
• Ability to hold teams accountable
• Demonstrated resilience
• Ability to prioritise workload
• Decisive decision making in a pressurised environment
• Ability to build constructive relationships
• Ability to work to own initiative
• Detecting issues and taking required actions with minimal guidance
• Uncompromising in safety, security, process and adhering to regulatory requirements
• Delivery focused
• Can manage a complex and diverse set of requirements

Location

• London

Work Type

• Full-time
• Permanent
• Fixed-term contract

Experience Level

• People management experience
• Experience in an operational environment
• Experience in an industrialised environment
• Experience managing, coaching, and leading teams

Benefits

• Competitive salary
• Bonus
• Unlimited basic and premium standby tickets on British Airways and group airlines
• Up to 30 discounted ‘Hotline’ airfares per year for self, friends, and family
• Flexible bank holiday policy
• LinkedIn learning access
• Rosetta Stone Language courses access
• Free onsite gym facility
• UNMIND app access
• Community of Mental Health First Aiders
• Discounts on Apple
• Discounts on Cinema tickets
• Perks at work discounts

About the Company

• IAG Cargo is one of the world’s largest airfreight logistics organisations.
• We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).
• We believe in keeping the world’s economies turning.
• We are building a great place to work for customers and colleagues alike.

Equal Opportunity

• Our recruitment procedures positively support our diversity and inclusion agenda.
• All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.