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About the Role

This is a varied, cross-channel role working across Paid Search, Paid Social, Retailer, and all Programmatic channels for commercial clients. The role is client-facing and involves hands-on campaign management from strategy to optimization, requiring independent operation and collaboration with offline teams for integrated planning. You will also line manage a Senior Digital Account Executive.

Responsibilities

• Lead planning and execution across all digital channels, managing campaigns from strategical planning to optimisation and in-depth post-analysis with complete independence.
• Manage multiple projects and priorities, delegating effectively, maintaining team workload balance and quality output.
• Oversee all account media plans and produce the bulk of client deck content.
• Implement and troubleshoot more complex tagging/tracking across platforms and integrate reporting with clients owned systems.
• Maintain all team operational processes and ensure diligence with no errors.
• Coordinate with offline teams for holistic planning and ensure campaigns integrate across channels.
• Manage weekly business level forecasting for all accounts and ensure all other financial processes are managed correctly.
• Identify growth opportunities for accounts that contribute to driving incremental agency revenue.
• Educate clients on industry developments such as AI, cookieless strategies, and emerging partners/platform opportunities.
• Maintain strong client relationships and act as a trusted point of contact.
• Maintain relationships with key media partner owners to stay at the forefront of testing opportunities and incentives.
• Line manage a Senior Digital Account Executive, including setting performance growth objectives, providing feedback, and conducting weekly 121s.
• Become a department champion in an area of expertise, including knowledge sharing sessions and organizing lunch and learns.

Requirements

• A minimum of 3 years advanced hands-on, implementational and strategical experience across core digital channels and platforms.
• Independent media agency experience.
• Analytical skills with the ability to provide actionable insights that goes beyond dashboards.
• Excellent Microsoft office skills, including Excel and PowerPoint.
• Client-facing skills to build and maintain trust and rapport with stakeholders.
• Experience in running full funnel campaigns and understanding of the cross-funnel relationship for long-term growth.
• People management experience including development of juniors and the ability to manage upwards.
• Strong communication skills.
• Ability to work well under pressure & multi-task large projects.
• Data analytics and insight driven.
• Forward and holistic level thinking that goes beyond digital as a silo.
• Process and operations management.
• Autonomous decision making.
• Attention to detail & business acumen & forecasting.
• Proactive, diligent, ambitious, entrepreneurial.
• Solutions orientated & problem-solving.
• Adaptability, flexibility & can-do attitude.
• Personable & receptive to feedback.
• Independent, accountable, decisive.
• Flexible & adaptive.
• Empathetic & personable.

Skills

• Paid Search
• Paid Social
• Retailer Media
• Programmatic Display
• Programmatic Video
• Programmatic CTV
• Programmatic Audio
• Client Management
• Integrated Planning
• Microsoft Excel
• Microsoft PowerPoint
• Data Analytics
• Forecasting
• Communication
• Problem-Solving
• Adaptability

Experience Level

• 3 years advanced hands-on, implementational and strategical experience

Salary/Compensations

• competitive salary

Benefits

• range of benefits
• huge focus on training and development with dedicated training time
• partnerships with industry specialists
• opportunity to progress and develop your career

About the Company

• We’re The Kite Factory; the independent media agency built on Values and Velocity.
• Our values set the direction. Velocity drives the momentum. Together, they shape how we think, how we work, and how we help ambitious brands grow in a world that rarely stands still.
• Everything we do is built around one belief: the best media ideas are the ones that deliver measurable growth.
• We combine strategic thinking, creative ambition, and commercial accountability to create Ideas That Deliver - media solutions grounded in insight, executed with precision, and measured by real-world impact.
• We partner with brands including WaterAid, White Claw, British Red Cross, Lovehoney, MedExpress, Friends of the Earth and M&G Wealth.
• We have specialists across strategy, planning, activation, data, analytics, and creative thinking - united by curiosity, collaboration, and a shared ambition to deliver work that makes a measurable difference.
• We’ve grown quickly because we’ve stayed true to what makes us different: independent thinking, deep client partnership, and a culture that empowers people to move with clarity, confidence, creativity, and momentum.
• People love working here, and it shows.
• We’re proud to be recognised as a Campaign Best Place to Work and a Sunday Times Best Place to Work, creating a culture where individuality is valued, progress matters more than perfection, and talented people are trusted to do their best work.
• We’re immensely proud of the vibrant culture at The Kite Factory.
• Our commitment to continuous improvement is reflected in our quarterly pulse surveys, which create a valuable feedback loop, allowing us to evolve and refine our agency's operations.
• Here, every voice is heard and valued.
• We've diligently built and embodied our core values: Think Freely, Aim Higher, Stay Smart, Get Involved, and Win Together.
• Our people are our greatest asset, and the connections they forge with one another are the foundation of our success.
• To strengthen these relationships and foster a supportive and inclusive environment, we offer several committees that everyone is encouraged to join, including Social, Diversity & Inclusion, and Environmental Impact.
• These groups play a crucial role in shaping our culture and ensuring that we not only work together but thrive together.

Equal Opportunity

• At The Kite Factory, we welcome applications from all walks of life including those who are under-represented in our industry.
• We’re committed to creating a diverse and inclusive place to work where everyone feels they can belong and celebrate each other's differences.
• It’s so important to us that all voices are heard and listened to so that we can truly create an inclusive place to work where our teams can thrive.