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About the Role

The IT Strategy Department (ITSD) is responsible for formulating and executing Rakuten Group's overarching IT strategy. ITSD's core mission is to ensure the delivery of high-quality IT services, optimize customer satisfaction, and effectively manage strategically important initiatives. We are seeking a proactive individual to support and eventually lead diverse activities within our team, collaborating with colleagues from various backgrounds and regions, including senior managers and C-level executives.

Responsibilities

Support CIO in shaping responses to high-priority, ad hoc business challenges.
Conduct strategic research and benchmarking to inform executive-level decision making.
Prepare executive-level reports and briefing materials.
Analyze and assess the impact of emerging technologies and trends.
Provide recommendations based on structured analysis and stakeholder input.
Coordinate cross-functional teams to support fast-moving executive priorities.
Track and report progress on key initiatives and deliverables.
Facilitate executive meetings and follow up on action items.
Develop and document internal processes to improve operational efficiency.
Support internal communications and knowledge-sharing within CIO Office.
Manage multiple ad hoc tasks while maintaining high responsiveness and quality.
Engage with diverse stakeholders to quickly collect information and identify root causes.
Consolidate data and insights into actionable summaries.
Execute and drive closure on short-term tactical requests directly from CIO.
Lead or support special projects with ambiguous scope and tight timelines.
Operate independently with limited guidance, demonstrating a strong sense of ownership.

Requirements

Minimum 4–5 years of experience in consulting, business, or technical roles, preferably in a tech-focused company or consulting firm.
Strong analytical and problem-solving skills, with the ability to structure complex problems.
Ability to develop and present executive-level materials.
Experience in global and Japanese companies.
English: Business proficiency (TOEIC 800 or above).
Japanese: Native or bilingual proficiency.
MBA or equivalent advanced degree.
Experience working directly with C-level executives.
Understanding of change management and organizational dynamics.
Ability to operate effectively in ambiguous, fast-changing environments.

Skills

Analytical skills
Problem-solving skills
Executive-level presentation
Strategic research
Benchmarking
Impact assessment
Cross-functional team coordination
Progress tracking and reporting
Meeting facilitation
Process development and documentation
Internal communications
Knowledge sharing
Stakeholder engagement
Data consolidation
Special project management
Independent operation
Change management
Organizational dynamics

Experience Level

4-5 years

Education Level

MBA or equivalent advanced degree

About the Company

The Technology Management Division (TMD) provides Corporate IT, and Cyber Security & Privacy Governance to Rakuten Group companies and essential business management for technology organizations, thereby enabling innovation and strengthening the technology foundation.
Within TMD, the Technology Management Services Supervisory Department (TMSSD) plays a vital role in CIO Governance, IT financial management, IT procurement, Quality Management System (QMS), technology-related public relations, and human resources strategy.
By promoting efficiency, quality, risk management, and organizational strength, we ensure that Tech Divisions remain agile and at the forefront of technological advancement.