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About the Role

This role offers an exciting opportunity to be part of an incredible team, supporting the store management team towards the accomplishment of the retail plan and embodying the Lindt brand as a brand ambassador.

Responsibilities

• Support the store management team towards the accomplishment of the retail plan.
• Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day.
• Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.
• Work with team and Management to achieve set store targets.
• Be committed to working hours/working pattern.
• Provide excellent standard of customer service.
• When in work always have a can-do attitude.
• Have good working relationships in store and be part of the team.
• Greet customers.
• Accurately processing transactions through the till.
• Upsell and add on items as well as offering alternatives.
• Effectively manage queues.
• Support team with the Sampling of products and introducing customers to our Loyalty program.
• Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all.
• Processing deliveries efficiently.
• Keep stockroom organized and rotated.
• Keeping shop floor fixtures full.
• Clear communication to management regarding low levels / sell ots.
• Support team in ensuring store always looks presentable and shoppable.
• Build gifting to company guidelines.
• Monitor Gifting levels, best sellers and react appropriately.

Requirements

• Proven experience within a retail organisation is preferable.
• A genuine love of all that a career in retail has to offer.
• A highly motivated self-starter, with a drive for results.
• Excellent interpersonal skills, able to build relationships internally and externally.
• An infectious can do attitude – ready to try new things and enthuse everyone you meet.
• Being yourself every day.

Skills

• Customer Service
• Teamwork
• Communication
• Sales
• Health and Safety Compliance
• Stock Management
• Visual Merchandising
• Gifting

Location

• Richmond Store

Work Type

• 0 hours casual contract

Salary/Compensations

• competitive salary

Benefits

• bonus
• pension
• life cover
• chocolate allowance
• chocolate give-aways
• chocolate discount
• $100 a year personal development allowance
• birthday day off

About the Company

• Lindt is a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World.
• Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions.
• We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.
• We are also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Equal Opportunity

• We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace.
• You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.
• Living our values everyday
• At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.