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About the Role

POP MART is seeking an In-Store Flagship Visual Merchandising Manager to oversee the visual presentation of the new London Flagship Store. This role involves hands-on execution, team leadership, and commercial awareness, translating global VM direction into a brand-consistent environment while training the store team on visual standards.

Responsibilities

• Conduct pre-opening window and store checks, ensuring impeccable standards before opening.
• Check VM standards and product placement across all categories, updating displays as needed.
• Plan and execute larger VM moves, including department updates, rotations, and new launches.
• Empower the store team to share responsibility for maintaining VM standards.
• Oversee product displays and stock presentation, ensuring consistent representation.
• Ensure the closing team completes a VM checklist for display resets.
• Manage VM prop inventory, including stocktaking and organization.
• Communicate with the Regional Visual Merchandiser regarding product newness, shortages, and improvement suggestions.
• Conduct regular floor walks with management to review standards and discuss visual strategy.
• Lead VM training for new store team members and provide ongoing guidance.
• Lead preparation for seasonal launches in partnership with regional and head office VM teams.
• Install new window displays and product launches, updating in-store displays post-launch.
• Localize global and regional VM direction for the flagship store and UK audience.
• Analyze customer engagement and sales data to refine display effectiveness.
• Support new store openings and marketing events in the UK network as needed.
• Maintain strong communication with management regarding VM standards, product newness, shortages, and visual opportunities.
• Be available to work flexible hours, including early mornings, evenings, weekends, and occasional overnight shifts.

Requirements

• Tertiary qualification in Visual Merchandising, Retail Design, Event Setup, or a related field.
• 3+ years of proven experience in visual merchandising within a fast-paced, high-footfall retail environment.
• A strong portfolio demonstrating creative, brand-aligned display concepts and spatial planning.
• Exceptional attention to detail, with a hands-on approach to daily store presentation.
• Confident communicator, able to lead and train store teams and collaborate across multicultural, cross-functional teams.
• Comfortable making fast, confident VM decisions in response to a changing shop floor.
• Strong organisational skills and the ability to manage multiple visual priorities.
• Strong understanding of visual merchandising principles, product presentation, styling, spatial planning and customer experience.
• Genuine passion for visual merchandising, designer toys, collectibles, IP-led brands and creative retail experiences.
• Ability to translate global and regional VM direction into consistent and engaging in-store execution.
• Commercial awareness and the ability to use customer observations, trading patterns and sales data to refine visual merchandising decisions.
• Willingness and flexibility to work early, late, weekend or overnight shifts around launches and major visual changes.
• Willingness to travel to other UK locations as required.
• Comfortable with the physical requirements of the role, including lifting, carrying, moving and installing merchandise, props and VM materials.

Skills

• Visual Merchandising
• Retail Design
• Event Setup
• Team Leadership
• Commercial Awareness
• Communication
• Organizational Skills
• Product Presentation
• Styling
• Spatial Planning
• Customer Experience
• Brand Alignment
• Sales Data Analysis
• Trend Analysis

Location

• London

Work Type

• Full time
• Permanent

Experience Level

• 3+ years of proven experience in visual merchandising

Education Level

• Tertiary qualification in Visual Merchandising, Retail Design, Event Setup, or a related field

Benefits

• Monthly appreciation gifts featuring POP MART designs.
• Structured bonus scheme linked to company and individual performance.
• Confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
• Training and development programmes.
• Regular team events.
• Access to employee benefits and discount platforms.

About the Company

• POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry, centered around IP.
• The company has built a comprehensive platform for creative incubation and IP operation, empowering global creators.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• POP MART operates over 550 physical stores and more than 2,500 Robo Shops globally.
• The company reaches audiences in over 90 countries and regions through multiple cross-border e-commerce platforms.
• POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries.
• Its activities include IP development, creative design, licensing and collaborations, immersive experiences, and the curation of art toy exhibitions and events internationally.
• POP MART's official brand information describes the company as connecting artists and fans through character-based collectible toys and immersive experiences.
• In Europe, POP MART has built a strong presence across key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain.
• The company's international growth is supported by localisation, differentiated retail experiences and a focus on strengthening the connection between POP MART's IPs and local consumers.

Equal Opportunity

• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.