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About the Role
POP MART is opening a new flagship store in London and is seeking a BOH Stock Manager to lead back-of-house stock operations. This role involves ensuring stock accuracy, managing deliveries, organizing the stockroom, and controlling shrinkage. The successful candidate will undergo a training period at an existing store before taking on leadership responsibilities at the new flagship.
Responsibilities
- Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies.
- Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are minimized.
- Deliver against stock loss and shrinkage KPIs by implementing clear action plans and processes.
- Manage the team to process deliveries efficiently, including receiving and checking.
- Oversee put away and stockroom organization, ensuring products are labeled and stored for quick replenishment.
- Regularly review stockroom layout to maximize capacity and collaborate with the sales floor team on replenishment workflows.
- Provide daily updates to store and department managers on stock position, new lines, and stock holding issues.
- Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared stock visibility.
- Manage, coach, and develop the BOH team, providing regular feedback and building development plans.
- Ensure full compliance with trading standards, health and safety legislation, and store operating procedures.
Requirements
- Proven experience managing stock operations and a team in a fast-paced, high-volume retail environment.
- Strong leadership, coaching, and communication skills.
- Commercially minded and results-driven with a focus on stock accuracy and operational excellence.
- Solid experience with inventory systems, stock reporting, cycle counts, and loss prevention.
- Highly organized and proactive, with the ability to prioritize and maintain team focus during busy periods.
- Genuine passion for retail operations and delivering a seamless customer and colleague experience.
Skills
- Stock management
- Team leadership
- Coaching
- Communication
- Commercial acumen
- Results-driven
- Inventory systems
- Stock reporting
- Cycle counts
- Loss prevention
- Organization
- Prioritization
- Retail operations
Location
- London
Work Type
- Full time
- Permanent
Experience Level
- Experienced retail leader
Benefits
- Monthly appreciation gifts featuring POP MART designs
- Structured bonus scheme linked to company and individual performance
- Access to a confidential Employee Assistance Programme (EAP)
- Training and development programmes
- Regular team events
About the Company
- POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry, centered around IP.
- The company has built a comprehensive platform for creative incubation and IP operation, empowering global creators.
- POP MART delivers exciting products, services, and immersive entertainment experiences to consumers.
- It identifies and nurtures emerging artists and designers worldwide, creating popular character IPs.
- The company's portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
- POP MART operates over 550 physical stores and more than 2,500 Robo Shops globally.
- Through multiple cross-border e-commerce platforms, the company reaches audiences in over 90 countries and regions.
- POP MART has developed a comprehensive IP commercialisation ecosystem spanning multiple industries.
- Ventures include an immersive intellectual property themed park, IP licensing and co-branding, and art toy expos.
- The company has a strong presence in key European markets and is expanding into new ones.
Equal Opportunity
- POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
- As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.