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About the Role

Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.

Responsibilities

Coaching and mentoring teams
Keeping standards and spirits high
Keeping teams and customers happy
Rolling up sleeves on the coffee machine
Managing figures and spreadsheets
Driving team performance
Protecting profit
Keeping customers happy through high standards and great energy

Requirements

Be kind, honest and generous
Bring genuine warmth and your authentic self to work
Share a passion for exceptional customer service
Spread joy every day
Lead with purpose

Skills

Customer service
Team leadership
Coaching
Mentoring
Performance management
Financial management
Problem-solving

Location

211-213 Baker Street, London, London NW1 6UY GBR

Work Type

Full-time
35 hours per week

Experience Level

Leadership experience

Education Level

Apprenticeships Level 3

Salary/Compensations

£15.35 per hour (inclusive of mystery shopper bonus)
Earn an extra £5 per hour for any shift started between 3-5am

Benefits

28 days annual leave (pro-rata if part-time)
Pension scheme
Life Assurance at 3x annual salary
Virtual GP
Healthcare cash plan
Free food and drink while working
Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
Loyalty award after 5, 10, 15, 20 years’ service
Regular rewards and recognition
Access marketplace discounts
Flexible working hours
Comfy free shoes

About the Company

Proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
Roles in Pret shops come with huge opportunities for growth.
Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
We offer lots of opportunities for learning, whether you join us for a short stint or the long game.
We offer fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Equal Opportunity

Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.