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About the Role

Lead your team to deliver exceptional service and an iconic brand experience. You will be responsible for the efficient running of your department and manage overall store operations in accordance with business goals.

Responsibilities

Lead a high performing customer facing and service orientated department.
Coach and provide feedback to the team to ensure all customers receive the full Burberry Experience.
Set performance targets and drive department productivity and profitability.
Plan department schedules to meet customer traffic and demand.
Develop relationships and communicate effectively with relevant merchants.
Demonstrate thorough knowledge of the luxury retail market and current fashion trends.
Stay aware of current advertising, marketing campaigns, new product launches, and promotions.
Uphold and communicate company culture and Burberry's core values.
Ensure all team members are trained in the Burberry Experience, have sound product knowledge, and are aware of company policies.
Recruit, on-board, and develop the department to ensure the right team is in place.
Cultivate customer relationships to create loyal advocates and achieve high-quality customer profile capture.
Drive the digital strategy and ensure employees integrate technology into the customer journey.
Use digital tools to deliver messages to the team.
Continue to develop and retain talented employees through development plans and performance reviews.
Develop a strong sensibility for the “Burberry look” by studying key looks and editorial coverage.
Act as a brand ambassador and product specialist for your department’s categories.
Adhere to merchandising guidelines and maintain high standards of housekeeping and retail standards.
Embrace brand messages and cascade company communications to the department.
Demonstrate Burberry Leadership behaviours in all interactions.

Requirements

Ability to demonstrate excellent leadership and people management skills.
Proven ability to recruit, train, develop, and assess talent.
Strong verbal and written communication skills.
Proven ability to increase sales and profitability.
Proven ability to drive and maintain exceptional customer service standards.
Demonstrate sound commercial and brand awareness.
Ability to be flexible and adapt to change.
Advanced knowledge of POS, store systems, and comfortable using digital tools.
A minimum of 2 years of proven strong performance in a store/concession management role in a high volume and high turnover store.
Relevant experience in relation to the department’s product categories.
Technical proficiency with SAP and MS applications.

Skills

Leadership
People Management
Coaching
Sales
Customer Service
Product Knowledge
Brand Awareness
Commercial Awareness
Communication
Digital Tools
SAP
MS Office

Location

Tokyo

Work Type

RETAIL OFFLINE
OUTLET

Experience Level

Minimum of 2 years experience in store/concession management

About the Company

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude.
A global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas.
Digital pioneers, with innovative technology underpinning every aspect of the business.
Believes that modern luxury means being socially and environmentally responsible.

Equal Opportunity

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.