Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Account Manager, you will manage and grow an existing customer portfolio while identifying new business opportunities across service offerings. You will partner closely with customers to understand their needs and deliver tailored solutions across Building Management Systems (BMS), HVAC, Fire, Security, and related building services, focusing on building trusted relationships, driving recurring service revenue, increasing account penetration, and delivering long-term value.

Responsibilities

Manage and develop strategic relationships across an assigned customer portfolio.
Act as the primary point of contact for customers, ensuring a high level of service, engagement, and satisfaction.
Conduct regular account reviews to identify opportunities for improvement, renewal, and growth.
Develop a strong understanding of customer operations, objectives, and future requirements.
Identify, qualify, and pursue new business opportunities within existing and prospective accounts.
Drive growth in recurring service agreements and project-based opportunities.
Develop and implement account plans to achieve revenue and profitability targets.
Collaborate with internal teams to deliver comprehensive solutions that meet customer needs.
Engage customers through a consultative sales approach to identify challenges and recommend value-driven solutions.
Prepare proposals, quotations, and presentations aligned to customer requirements.
Support contract negotiations and successful commercial outcomes.
Collaborate closely with service technicians, operations teams, project managers, and internal stakeholders to ensure successful delivery of customer commitments.
Maintain regular communication with customers regarding service performance, project updates, and opportunities for continuous improvement.
Build and maintain a strong industry network across facilities management, property, healthcare, education, commercial, and industrial sectors.
Monitor market trends and competitor activity to identify emerging opportunities.

Requirements

Proven experience in Account Management, Business Development, Sales, or Customer Relationship Management.
A track record of achieving sales targets and growing customer accounts.
Excellent communication, presentation, and negotiation skills.
Strong commercial acumen and ability to identify growth opportunities.
A consultative and solutions-focused approach to customer engagement.
Ability to build credibility with stakeholders at all levels.
Self-motivated, proactive, and results-oriented.
Full Australian working rights.
A valid driver's licence.
The ability to pass a pre-employment medical assessment.
A satisfactory criminal history check.
Successful completion of drug and alcohol screening.

Skills

Building Management Systems (BMS)
HVAC
Fire
Security
Building Services

Location

Sydney

Work Type

Permanent
Full-time

Experience Level

Account Management
Business Development
Sales
Customer Relationship Management

Salary/Compensations

Competitive salary package + superannuation
Car allowance
Attractive incentive program

Benefits

Supportive team culture
Industry-leading training
Career development opportunities within a global organisation

About the Company

Global Leader in Smart Building Technologies, Fire Protection & Sustainable Solutions.
Transforming the way buildings perform.
Helping customers enhance safety, optimise energy use, reduce carbon emissions, and maintain critical infrastructure across industries including healthcare, education, commercial facilities, manufacturing, and government sectors.
Over 140 years of innovation and industry expertise.
Combines leading technology with world-class service delivery to create smarter, safer, and more sustainable environments.
People are at the centre of our success, committed to providing opportunities for growth, development, and long-term career success.

Equal Opportunity

Our dedication to diversity and inclusion starts with our values.
We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success.
Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.
Our D&I mission elevates each employee’s responsibility to contribute to our culture.
It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions.