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About the Role

As a Field Service Engineer [Customer Engineer] at Applied Materials, you will serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Responsibilities

Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned

Requirements

Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Able to conduct the work in Japanese
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.
Requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Skills

Digital analytics
Basic diagnostic techniques
Preventative maintenance
Corrective maintenance
Electrical systems
Vacuum systems
Mechanical systems
Plasma systems
Hydraulic systems
Gas systems
Customer communication
Reading electrical schematics
Reading mechanical schematics
Basic technical troubleshooting
Basic mechanical aptitude
Pneumatics
Hydraulics
Electronics
Vacuum
Thermodynamics
Hand tools
Digital multimeters
Written communication
Verbal communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Software knowledge (advantage)

Location

Nishi Tokyo, JPN

Work Type

Full time
Assignee / Regular
Travel: Yes, 25% of the Time
Relocation Eligible: Yes

Experience Level

1–2 years of work experience in customer/field service support, or a related technical field
2–4 years of work experience in customer/field service support, or a related technical field

Education Level

Associate degree
Military technical training
Field service experience
Trade certification

Benefits

Supportive work culture that encourages learning, development, and career growth
Programs and support that encourage personal and professional growth
Care for employees at work, at home, or wherever they may go

About the Company

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
The work we do together advances the world’s technology.

Equal Opportunity

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.