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About the Role

POP MART is seeking an experienced and motivated Senior Sales Associate to join their growing retail team in Australia and New Zealand. This role is ideal for a strong retailer who enjoys taking ownership, leading by example, and supporting store leadership. You will act as a key support partner to the Store Manager and Assistant Store Manager, helping drive daily operations, uphold store standards, and confidently lead shifts when required.

Responsibilities

Take ownership of daily store operations during assigned shifts
Open and close the store in accordance with company procedures
Act as the senior team member on duty when Store Management is not present
Support the Store Manager and Assistant Store Manager in delivering key business objectives
Make confident decisions and resolve operational or customer issues as they arise
Ensure company policies, procedures and store standards are consistently upheld
Lead by example in delivering exceptional customer service
Build genuine connections with customers, fans and collectors
Share product knowledge and introduce new collections with confidence
Drive sales through upselling, cross-selling and customer engagement
Handle customer enquiries and escalations professionally and effectively
Support the onboarding and training of new team members
Provide coaching and day-to-day guidance to Sales Associates
Lead by example and set the standard for customer service and store execution
Help foster a positive, accountable and high-performing team culture
Support productivity and service standards during peak trading periods and major product launches
Support inventory accuracy, stock management and merchandising standards
Assist with stocktakes, deliveries and product launches
Monitor store presentation and take ownership of maintaining a customer-ready environment
Process transactions accurately and support loss prevention initiatives
Ensure opening, trading and closing routines are completed accurately and on time

Requirements

Minimum 2 years' retail experience in a fast-paced customer-facing environment
Previous experience as a Senior Sales Associate, Keyholder, Team Leader or similar role highly regarded
Experience opening and closing a retail store
Demonstrated ability to support, coach and motivate team members
Strong understanding of retail operations, customer service and store standards
Ability to take accountability for store performance during assigned shifts
Strong communication and organisational skills
Full and permanent Australian working rights are required

Skills

Customer service
Leadership
Decision making
Problem solving
Communication
Organisation
Upselling
Cross-selling
Customer engagement
Inventory management
Merchandising
Loss prevention

Location

Australia
New Zealand

Work Type

Full-Time
Permanent

Experience Level

Senior

Salary/Compensations

$63,500 + Super + Monthly Incentives

Benefits

Monthly product incentives (post-probation)
Annual POP LAND (Beijing) pass

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
Work with products customers genuinely love - collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Opportunity to develop leadership skills within a growing global business
Job security with a rapidly expanding retail brand
Supportive, energetic and inclusive team culture
A colourful, creative retail environment

Equal Opportunity

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.