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About the Role
As the Retail Experience Manager (RXM) at Fleet Feet, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success. If you're ready to lead with purpose, coach with heart, and drive meaningful results, we’d love to hear from you. Apply today and help us change lives one stride at a time.
Responsibilities
- Recruit, onboard, train, and develop Outfitters (Retail Sales Associates) to be customer-first and goal-oriented.
- Set expectations, provide real-time feedback, recognize achievements, and support individual growth.
- Manage sales floor operations, deliver exceptional customer service, and oversee the Fleet Feet Outfitting Experience.
- Address customer concerns with care and resolve challenges promptly and professionally.
- Cultivate a collaborative and high-performance store environment through daily leadership and team engagement.
- Maintain consistent communication across team members to ensure alignment, clarity, and enthusiasm.
- Support and promote Fleet Feet’s events, programs, and community outreach efforts.
Requirements
- Proven retail management experience, with a strong background in customer-facing sales environments.
- A role model in delivering exceptional service with energy and empathy.
- Strong coaching, communication, and delegation skills.
- Comfortable managing inventory, schedules, and retail operations.
- Eager to develop yourself and others in a fast-paced, people-centered environment.
- Takes ownership of the team’s performance and the store’s results.
- Able to work flexible hours, including evenings, weekends, and holidays.
- Capable of lifting and carrying 25–50 lbs and working on your feet in a retail setting.
Skills
- Customer service
- Sales
- Coaching
- Communication
- Delegation
- Inventory management
- Scheduling
- Retail operations
Location
- Company-owned stores
Work Type
- Full-time
Experience Level
- Retail management experience
Benefits
- 401(k) with 4% Company Match (for employees aged 21+)
- Exclusive discounts on products and training programs
- Professional development opportunities (mentorship, employee resource groups, learning sessions)
- Community engagement opportunities
- Supportive team culture
- Healthcare, wellness, and more (for full-time employees working 30+ hours/week)
About the Company
- Fleet Feet is the largest running retailer in the country with more than 280 stores and a robust e-commerce site.
- We believe Running Changes Everything.
- We pride ourselves on having an inclusive environment.
- We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer.
- We run together to solve problems, reach goals, encourage others and champion our brand.
Equal Opportunity
- We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success.
- We welcome people of all backgrounds, experiences, abilities, and perspectives.
- Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.
- Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.