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About the Role
The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network, providing essential administrative support to ambulatory patient care teams to ensure a high-quality patient experience.
Responsibilities
- Greet patients in a courteous and professional manner
- Provide new and established patients with required health information and documentation
- Answer and manage telephone inquiries according to departmental standards
- Schedule outpatient appointments and manage provider schedules
- Collect and verify patient demographic and insurance information
- Process patient registrations and referrals
- Handle patient payments and maintain accurate cash drawers
- Manage electronic medical record messaging and patient correspondence
- Scan and index patient health information into electronic systems
- Maintain office supply inventory and departmental filing systems
- Assist patients with navigation through their visit stages
- Ensure patient confidentiality and compliance with privacy regulations
- Participate in continuing education and staff meetings
Requirements
- Minimum one year of relevant work experience
- Ability to perform sedentary work involving lifting up to 10 lbs
- Ability to perform occasional grasping, lifting, pulling, pushing, reaching, and stooping
- Ability to perform frequent typing, standing, walking, and computer use
- Willingness to work in an environment with occasional exposure to bodily fluids
Skills
- Computer proficiency
- Customer service
- Time management
- Confidentiality maintenance
- Interpersonal communication
Work Type
- Full-time
Experience Level
- Minimum one year of relevant work experience
Education Level
- High School Diploma or GED preferred
- Associate Degree preferred
Salary/Compensations
- USD $16.98/Hr - USD $25.47/Hr
Benefits
- Paid time off including holidays, vacation, and sick time
- Medical, dental, and vision insurance
- Life insurance
- Disability protection
- Retirement benefits with employer match
About the Company
- Bassett Healthcare Network is a patient-focused organization dedicated to improving the health of the population and communities served.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, pregnancy, age, national origin, citizenship, disability, marital status, sexual orientation, gender identity, genetic predisposition, military status, or any other status protected by law.