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About the Role

The Patient Services Coordinator will professionally greet and welcome patients and their friends/family, register and schedule appointments efficiently, and handle incoming calls. This role supports the Revenue Cycle Department and ensures patients are cared for in a timely manner.

Responsibilities

• Greet patients and visitors to the clinic in a prompt, courteous, and professional manner.
• Check in patients and inform clinical staff of patient arrival.
• Provide and explain paperwork for the patient to complete prior to examination.
• Collect, proof for completeness, and file patient forms.
• Update demographics and insurance information in the system.
• Collect co-pays and balances; provide receipt.
• Answer, screen, and respond to routine questions, route to appropriate personnel, or take thorough messages.
• Page clinic personnel as appropriate.
• Communicate messages in an accurate and timely manner according to procedures.
• Check patients out after examination.
• Schedule returning appointments in accordance with physician and/or office guidelines.
• Provide patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Record patient cancellations and missed appointments; reschedule appointments.
• Notify appropriate staff of the cancellation and make note in patient chart.
• Provide general administrative support by filing charts and forms.
• Maintain lobby area in a neat and orderly manner.
• Maintain a legible supply of forms and appropriate office supplies required for daily activities.
• Adhere to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• Type memos and forms.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required (for Level 2).
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required (for Level Sr).
• Regularly required to sit and use hands to finger, handle, or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Occasionally lift and/or move up to 30 pounds.
• Requires vision and hearing corrected to normal ranges.

Skills

• Computer systems proficiency
• Microsoft Outlook proficiency
• Microsoft Office Word proficiency
• Microsoft Excel proficiency
• Receptionist experience
• Medical office receptionist experience
• Insurance forms knowledge
• Scheduling software knowledge

Location

• Austin, Texas

Work Type

• Full-time
• Onsite

Experience Level

• Level 1
• Level 2
• Level Sr

Education Level

• High school diploma or equivalent

About the Company

• The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
• Texas Oncology delivers high-quality, evidence-based care to patients close to home.
• Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas.
• Texas Oncology's founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.
• Texas Oncology uses leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.
• Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.
• The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.