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About the Role
As a leader of the network operations team within the Cloud & IT Outsourcing Department, you will oversee the stable operation of customer network environments. This role involves promoting the standardization and automation of operational processes, driving continuous improvements in operational quality and cost optimization, fostering team development, and strengthening collaboration with offshore teams.
Responsibilities
- Lead enterprise network operations.
- Manage a network operations team of approximately 5-10 members.
- Promote the standardization and optimization of operational processes.
- Design, implement, and operate advanced operational automation.
- Define and manage SLAs, ensuring continuous improvement.
- Handle escalations for incident and problem management.
- Conduct operational reviews and provide reports to customers.
- Direct complex fault resolution and propose solutions.
- Develop and execute an operational improvement roadmap.
- Advise on new construction projects from an operational perspective.
- Collaborate with and guide domestic and international vendors/offshore teams.
Requirements
- Over 5 years of network operations experience.
- Over 1 year of experience as an operations team leader.
- Experience in designing and improving ITIL-based operational processes.
- Knowledge of security device operations.
- Experience with customer interaction and operational reporting.
- Ability to read English documentation and basic communication via email in English.
Skills
- Network Operations
- Team Management
- Process Standardization
- Process Optimization
- Automation
- SLA Management
- Incident Management
- Problem Management
- Customer Relations
- Fault Resolution
- Roadmap Development
- Cross-functional Collaboration
- SD-WAN
- Cloud Networking
- Network Design
- Network Construction
- Solution Implementation
- DevOps
- SRE
- Service Management
- Business Improvement
- Cost Reduction
- English Communication
Location
- Remote
- Hybrid
Work Type
- Full-time
Experience Level
- Manager
- Senior
Education Level
- Network certifications (IPA, vendor certifications, etc.)
- ITIL Foundation/Expert
- PMP
Benefits
- Flexibility to support employee well-being, productivity, and individual work styles and living environments.
About the Company
- At DXC Technology, we believe strong community connections are key to success.
- Our work model emphasizes in-person collaboration while offering the flexibility to support employee well-being, productivity, and individual work styles and living environments.
- DXC is committed to creating an inclusive environment where everyone can thrive.
Equal Opportunity
- DXC is committed to creating an inclusive environment where everyone can thrive.
- Recruitment fraud is a scam that involves providing job offers to candidates through fake job postings, typically via online services such as fake websites or unsolicited emails impersonating a company. These emails may ask recipients to provide personal information or make payments as part of an illegal recruitment process. DXC does not extend job offers through social media networks and will not ask applicants for money or payments at any point in the recruitment process. DXC will also not ask job seekers to purchase IT equipment or other equipment on our behalf. Learn more about recruitment fraud here.