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About the Role

Manage IT infrastructure projects, ensuring client expectations are met regarding scope, deadlines, budget, and quality. Lead problem-solving and risk management by collaborating with internal and external stakeholders. This role is crucial for driving business results and developing project teams, particularly within IT Outsourcing (ITO) services.

Responsibilities

• Manage large-scale, complex projects across single or multiple locations.
• Handle diverse projects including cloud migration, infrastructure construction, and operational design.
• Manage project SLAs (quality, deadlines, PSL).
• Develop roadmaps to set and achieve project goals and KPIs.
• Obtain client agreement and execute project plans.
• Create WBS, allocate resources, and manage progress.
• Manage risks and issues, implementing appropriate countermeasures.
• Build and maintain relationships with client executives.
• Represent the company to clients and partner vendors.
• Build trust with clients and handle escalations.
• Conduct regular meetings and provide status reports.
• Plan and execute measures to improve customer satisfaction.

Requirements

• Over 10 years of project management experience.
• Deep knowledge and practical experience in IT infrastructure and ITO services.
• Excellent communication and problem-solving skills.
• Experience managing multiple large-scale projects.
• Experience in IT infrastructure design, implementation, and operation.
• Experience and knowledge of ITO service delivery models.
• Experience with SLA management and vendor management.
• Ability to read English documents and basic communication via email in English.

Skills

• IT infrastructure
• ITO services
• Project management
• Strategic thinking
• Client relationship building
• Leadership
• Problem-solving
• Adaptability to changing IT environments
• Continuous learning
• Global perspective
• Local knowledge
• Offshore team collaboration
• Multi-vendor environment management
• Hybrid cloud/multi-cloud project experience
• Digital transformation
• Large-scale cloud migration project leadership

Location

• Remote
• Hybrid

Work Type

• Full-time

Experience Level

• 10+ years of project management experience

Education Level

• PMP
• ITIL Foundation/Expert
• AWS/Azure/GCP Certified (Associate level)
• Other system operation or infrastructure-related certifications

About the Company

• At DXC Technology, we believe strong community connections are key to success. Our work model emphasizes in-person collaboration while offering flexibility to support employee well-being, productivity, individual work styles, and life circumstances.
• DXC is committed to creating an inclusive environment where everyone can thrive.

Equal Opportunity

• Recruitment fraud is a scam that involves providing fraudulent job offers to job seekers, typically through online services such as fake websites or unsolicited emails impersonating companies. These emails may ask recipients to provide personal information or make payments as part of an illegal recruitment process.
• DXC does not extend employment offers through social media networks and will never ask applicants for money or payments at any point in the recruitment process.
• DXC will not ask job seekers to purchase IT equipment or other equipment on our behalf.
• Learn more about recruitment fraud here.