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About the Role

Apply Digital is seeking a Senior IT Analyst to own internal platforms, resolve complex issues, and mentor junior staff. This role is crucial for advancing the IT function and ensuring smooth operations of internal systems.

Responsibilities

• Own escalated and complex user tickets (P0–P3), serving as the technical escalation point for identity, endpoint, and cloud platform issues across global teams.
• Work closely with security compliance programs (ISO27001, ISO42001, SOC2 Type II), including monitoring and resolving test problems, collecting evidence, and collaborating with auditors and the internal security team.
• Design, scope, and implement improvements to internal policy, procedures, and tool stack with minimal direction; bring recommendations proactively.
• Administer and optimize the identity platform (Okta), including Lifecycle Management (LCM), workflow automation, SCIM provisioning, MFA policies, and app integrations.
• Manage user access and entitlements across cloud platforms: Okta, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, and Azure.
• Develop scripts and automation to reduce manual IT toil and improve operational efficiency (Python, Bash, or similar).
• Evaluate, onboard, and integrate new vendors and technologies, including security posture review and interoperability assessment within the best-of-breed stack.
• Lead hardware procurement cycles, enforce asset management standards, and maintain accurate inventory.
• Manage software license and subscription allocations; optimize spend and report on utilization trends.
• Own the central IT knowledge base, setting documentation standards, maintaining accuracy, and driving team-wide adoption (Notion, Confluence, or similar).
• Mentor and support junior IT staff through knowledge-transfer, pairing, and work review.
• Drive cross-functional IT projects from scoping through delivery, coordinating with stakeholders across the business.

Requirements

• Excellent interpersonal skills with a genuine customer-service orientation.
• Self-starter capable of prioritizing effectively, working independently, and taking full ownership.
• Positive energy and openness with a can-do attitude.
• Reliable and consistent with proactive communication.
• Confidence in abilities balanced with the humility to ask for help.
• Outstanding troubleshooting, problem-solving, and rationalization skills.
• Resilience to thrive in a fast-moving, scale-up environment with shifting priorities.
• Strong team player focused on growth, mentorship, and knowledge sharing.
• Deep expertise in Okta (Lifecycle Management, workflow builder, MFA policy design, SCIM integrations).
• Strong knowledge of MDM platforms (Jamf preferred) and macOS administration.
• Hands-on experience with ISO27001, SOC2 Type II, or equivalent compliance frameworks.
• Solid Google Workspace administration skills (Org Units, GAM, API-level access, advanced reporting).
• Experience managing cloud IAM across at least two of: AWS, GCP, or Azure.
• Scripting or automation experience (Python, Bash, PowerShell, or similar) applied to IT operational problems.
• Security-minded with a proactive approach to risk identification, vulnerability triage, and remediation.
• Proficiency in maintaining a central knowledge base (Notion, Confluence, etc.).
• Ability to connect and communicate effectively with employees, clients, and vendors at all levels.
• Mentorship or informal team-lead experience is a strong asset.
• Familiarity with secure software development practices and developer tooling environments is an asset.

Skills

• Okta Lifecycle Management
• Okta workflow builder
• Okta MFA policy design
• Okta SCIM integrations
• MDM platforms
• Jamf
• macOS administration
• ISO27001
• SOC2 Type II
• Google Workspace administration
• GAM
• API-level access
• AWS IAM
• GCP IAM
• Azure IAM
• Python scripting
• Bash scripting
• PowerShell scripting
• IT automation
• Security compliance
• Risk identification
• Vulnerability triage
• Remediation
• Documentation
• Notion
• Confluence
• Communication
• Mentorship
• Secure software development practices
• Developer tooling environments

Location

• Greater Toronto Area, Canada
• Hybrid
• Remote

Work Type

• Hybrid
• Remote
• In-office

Experience Level

• Senior

Benefits

• Modern tools, systems, and approaches
• Valued time, safety, and health
• Work community for thriving and growth
• Agentic Delivery for broadening skills
• Inclusive and safe environment
• AI & Strategic Upskilling with training budgets and mentorship
• Generous vacation policy / Flexible personal time off (PTO)
• Customizable extended health and dental plan
• Flexible work arrangements

About the Company

• APPLY is the Agentic Customer Experience (ACx) partner for ambitious consumer and entertainment brands.
• Brings together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability.
• Designs and delivers agentic solutions that turn CX vision into commercial reality.
• Partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz.

Equal Opportunity

• APPLY is a safe, respectful, and inclusive community where differences are celebrated.
• Committed to equal opportunity and fostering a workplace where everyone belongs.
• Learn more in our Diversity, Equity, and Inclusion (DEI) section.
• For recruitment accommodations, please email careers@applydigital.com.