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About the Role
As a Customer Director at Faculty, you will serve as a trusted partner and strategic lead for the largest technology and lab clients, advancing the frontier of safe, trustworthy, and audit-ready AI systems. Blending deep technical credibility with delivery leadership, you will guide government bodies, Frontier labs, and high-impact organisations through complex AI safety, evaluation, and red-teaming challenges. You will own key client relationships, drive commercial strategy, and oversee multidisciplinary delivery teams to ensure cutting-edge AI deployments are secure, reliable, and grounded in real-world impact.
Responsibilities
- Leading strategic accounts across AI frontier labs, hyperscalers and government entities to build long-term partnerships focused on robust AI safety, evaluation, and red teaming.
- Designing transformation programmes that integrate advanced AI evaluation methodologies, auditing frameworks, and technical standards directly into mission-critical operations.
- Partnering with senior client leaders to translate complex safety, governance, and technical AI concepts into actionable strategy and impactful programmes.
- Overseeing delivery excellence across cross-functional teams of engineers, researchers, and delivery leads to ensure high-stakes projects succeed.
- Developing commercial strategies and proposals that expand our work across safety-critical domains while meeting ambitious growth goals.
- Championing thought leadership by sharing insights on AI safety frameworks, emerging risk evaluation, and industry standards with senior stakeholders.
Requirements
- Deep expertise in AI safety, auditing, ethics, or evaluation methodologies, developed through time in government, research labs, or tech-forward environments.
- Delivery-focused and technically credible, with a track record of translating complex AI and data-oriented concepts into clear strategies for technical senior leaders.
- Proven track record of building trusted, long-term relationships with senior stakeholders and navigating strategic commercial conversations with confidence.
- Collaborative leader, capable of inspiring multidisciplinary teams and bringing together technicians and delivery leads toward a shared mission.
- Entrepreneurial mindset, with the curiosity and drive to identify emerging opportunities and solve ambiguous, high-stakes challenges.
- Adaptable and outcome-driven, with the strategic vision needed to help partners navigate the rapidly changing AI safety landscape.
Skills
- AI safety
- Auditing
- Ethics
- Evaluation methodologies
- AI and data-oriented concepts
- Commercial strategy
- Thought leadership
- AI safety frameworks
- Risk evaluation
- Industry standards
Location
- Hybrid Working
Work Type
- Hybrid Working
- Part-time hours
Benefits
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
About the Company
- Faculty was established in 2014 with the belief that AI would be the most important technology of our time.
- Faculty has worked with over 350 global customers to transform their performance through human-centric AI.
- Faculty innovates, builds, and deploys responsible AI that makes a significant impact.
- Faculty possesses unparalleled depth of technical, product, and delivery expertise.
- Faculty's clients span government, finance, retail, energy, life sciences, and defence.
- Faculty's business and reputation are growing rapidly.
- Faculty seeks individuals with intellectual curiosity and a desire to build a positive legacy through technology.
- Faculty empowers employees to envision and implement the most powerful applications of AI.
- The National Security and AI Safety business unit is dedicated to advancing the responsible development and deployment of AI in support of national security and global stability.
- This unit strengthens mission-critical capabilities across national security and intelligence.
- This unit works with frontier labs to provide robust AI safety red teaming and evaluation.
- This unit operates at the frontier of high-stakes, high-impact missions.
- Faculty partners with Government and major tech organizations to ensure AI is transformative, secure, trustworthy, and safe.
Equal Opportunity
- Faculty aims to grow the best team, not the most similar one.
- Diversity of individuals fosters diversity of thought, strengthening the principle of seeking truth.
- Diverse teams deliver better work, relevant to the world.
- The team is united by deep intellectual curiosity and a desire to use abilities for measurable positive impact.
- Strong encouragement for applications from people of all backgrounds, ethnicities, genders, religions, and sexual orientations.