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About the Role
Join a supportive team with a purpose-driven role to serve the community and grow your skills across our varied Patient Services department.
Responsibilities
- Handle admission and discharge paperwork
- Update and maintain medical records
- Process payments
- Provide professional frontline support and exceptional customer service
- Triage patients as they come in
Requirements
- Experienced customer service professionals with a good eye for detail and strong time management skills
- Empathetic, discreet, and able to act quickly
- Experience within a similar role is a bonus
- A strong interest in the healthcare industry is essential
- Previous experience in a similar role is preferred
- Medical knowledge that supports patient triage within an Emergency Department environment will be highly regarded
- Strong customer service skills both face to face and in person
- Comfortable working in a fast-paced environment
- Ability to remain calm, professional, and effective when working under pressure
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy in documentation
- Confidence in learning new technologies and processes
- Strong computer literacy skills
- A proactive, self-motivated approach to work
- Ability to learn quickly and work independently
- Flexibility to work a 24/7 rotating roster
- Successful candidates will be required to complete a range of pre-employment checks and assessments
Skills
- Customer service
- Time management
- Attention to detail
- Communication skills
- Computer literacy
- Ability to learn quickly
- Work independently
Location
- Sydney
Work Type
- Permanent
- Part-time
- Full-time
Experience Level
- On the job training will be provided
Salary/Compensations
- Penalty rates
Benefits
- Salary packaging that can reduce the amount of tax you pay
- Up to 14 weeks paid parental leave
- Discounted gym membership for you and your family using Fitness Passport
- Great on campus amenities including cafés, gift shop, florist and even a hairdresser
About the Company
- Caring for people is at the core of who we are.
- Sydney Adventist Hospital, fondly known as the San, is a not-for-profit organization.
- Adventist HealthCare Limited (AHCL) operates several businesses including Sydney Adventist Hospital (fondly known as the San), San Day Surgery Hornsby, San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy.
- The San is NSW’s largest private hospital which was founded in 1903.
- We are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care.
- As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2500+ employees, 1400 Accredited Medical Officers, 300 volunteers and the community we serve.