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About the Role

Join ASX, a leading global securities exchange and trusted market operator, to power a stronger economic future by enabling a fair and dynamic marketplace. In this role, you will be part of an exciting data hub and contribute to critical market infrastructure.

Responsibilities

Facilitate fair, orderly, and transparent markets across ASX trading environments, monitoring activity and supporting market participants.
Manage daily team operations, resolving Trading Operations issues and queries with a focus on regulatory requirements and customer service.
Lead the team by providing support, direction, performance feedback, and mentoring.
Manage incident response and collaborate with stakeholders to resolve operational issues.
Oversee customer readiness for new products and client onboarding.
Allocate resources and manage rotations to ensure a stable operational environment within a hybrid work setting.
Monitor and update operational procedures and risk controls, meeting audit requirements.
Manage the operationalization of new products, services, or technology upgrades to enhance client service.
Assist in managing external user test environments, including system maintenance, issue resolution, and user acceptance testing.
Contribute to monthly, quarterly, and annual reporting for Trading Operations.
Collaborate with stakeholders on core systems for issue resolution, maintenance, and upgrades.
Engage with diverse stakeholders, including brokers and system vendors, to identify and implement process improvements.
Execute ASX’s Business Continuity Plan (BCP) emergency procedures.

Requirements

Previous experience leading a team in a fast-paced, deadline-driven operational environment.
Excellent written and verbal communication skills.
Experience leading a customer-facing team that provides exceptional service.
Proficiency in report writing for senior management/Boards, focusing on operational analysis and commentary.
Extensive knowledge of Australian Financial Markets and related products, including listed products, rules, and market operations.
Exposure to Financial Markets in a broking or market operations environment.
Ability to make decisions and apply critical thinking in high-intensity situations.
Ability to remain calm under pressure.
Strategic thinking and strong collaboration skills.
Ability to engage with a broad range of stakeholders.
Must be legally authorized to work in Australia on a permanent basis without restrictions.

Skills

Team leadership
Operational management
Customer service
Incident management
Resource allocation
Risk management
Process improvement
Stakeholder engagement
Business Continuity Planning (BCP)
Australian Financial Markets knowledge
Report writing
Critical thinking
Collaboration

Location

Australia

Work Type

Hybrid
Full-time

Experience Level

Team leadership experience
Financial markets experience

Benefits

Flexible working options

About the Company

ASX is a leading global securities exchange and a trusted market operator.
We are committed to powering a stronger economic future by enabling a fair and dynamic marketplace.
We run critical market infrastructure, with a significant portion of our employees in technology.
We offer a diverse range of roles across operations, program delivery, financial products, investor engagement, risk, and compliance.
We foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.
We are an AWEI Bronze employer and a member of the Champions of Change Coalition for gender equality.
We support flexible working and offer hybrid working options.

Equal Opportunity

We are proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.
Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all.
As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.
We encourage you to apply even if you don’t meet all the criteria of this role.
If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.