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About the Role
Join a fast-paced, customer-focused operations team supporting the ASX’s settlement systems for fixed income products including Austraclear and ASX collateral. This role provides exposure to the day-to-day operation of Austraclear, delivering settlement, depository, and registry services for AUD debt products within the Australian Financial markets. You will support business continuity and risk management activities, providing operational support to participants, and deliver high-quality customer service to clients globally while maintaining strong regulatory standards. As a key contributor, you will also participate in projects to operationalise new products, systems, or changes that have a direct impact on customers. This role is an excellent opportunity for an individual looking to develop strong product knowledge, operational capability, and personal leadership skills in a dynamic environment.
Responsibilities
- Understand and operate the ASX’s settlement system for Fixed Income products Austraclear and ASX Collateral
- Engage and deliver services to a diverse range of stakeholders inclusive of banks, major corporations, custodians, fund managers, local governments, system vendors, compliance officers and regulators
- Be the contact point to resolve and respond to issues and queries raised by internal and external customers
- Support customer readiness of new products and client onboarding
- Identify and implement process improvement to reduce operational risk, and meet internal and external audit requirements
- Assist in the operationalisation of new products and services or technology upgrades
- Deliver prompt and efficient notifications regarding changes and outages affecting critical operating systems
- Contribute to monthly, quarterly and annual reporting for Fixed Income operations
Requirements
- Previous experience in a Fixed Income operations and/or settlement related role in a fast-paced operational environment
- Availability to provide coverage and work shifts between 7am-9pm
- Strong analytical experience involving the investigation of issues and problems, identifying and documenting their solutions
- Experience in a customer facing role offering exceptional service
- Extensive knowledge of the Australian Financial Markets and related products
- Demonstrated ability to work independently, show initiative and take ownership of outcomes
- Strong attention to detail
- A go-getter mindset – curious, proactive and resourceful in solving problems
- Inquisitive mindset to ensure full understanding
- Excellent customer service skills
- Confident in making decisions and knowing when to seek guidance
- Effective oral, written, and presentation communication
- Collaborative approach with colleagues and external partners
- Awareness of ASX clearing and settlement frameworks, including associated risk, control, and compliance processes
- Demonstrated ability with Excel, VBA, or similar tools to support analysis, process improvement, as well as wider automation of operational processes
- A naturally analytical, curious, and proactive mindset, with a track record of identifying improvements and driving change
- Candidates must be legally authorised to work in Australia on a permanent basis without any restrictions
Skills
- Excel
- VBA
Location
- Australia
Work Type
- Hybrid
- Full-time
- Part-time
- Flexible working arrangements
About the Company
- ASX powers a stronger economic future by enabling a fair and dynamic marketplace for all.
- ASX is a leading global securities exchange, a trusted market operator, and an exciting data hub.
- The ASX team brings together talented people from a diverse range of disciplines.
- We run critical market infrastructure, with 1 in 3 people employed within technology.
- We have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.
- We are proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture.
- Our employee-led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all.
- We are an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality.
- We are committed to a fair and inclusive workplace where everyone can thrive.
Equal Opportunity
- We make hiring decisions based on your skills, capabilities and experience, and of how you’ll help us to live our values.
- We encourage you to apply even if you don’t meet all the criteria of this role.
- If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au.
- At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace.
- We support flexible working and offer hybrid working options.
- We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process.