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This position provides hands-on technical support, addressing all problems to ensure consistent, quality customer service across the organization.

Deploying and recovery of desktops and laptops
Processing end-to-end IT asset-related orders including equipment, peripherals, office devices, and printers
Preparing equipment for shipping and receiving and cataloging returned equipment
Owning and managing problems and issues from start to finish
Maintaining accurate counts and records of on-hand equipment
Managing tasks and resources relating to projects and service support tickets
Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes
Regularly reporting the ongoing status of projects and activities as assigned
Effectively communicating, managing, and escalating issues
Processing of user account creation/modifications & terminations for various systems
Providing the highest level of customer support for executives

Experience using IT service management tools or ticketing systems
Critical Thinking: Identifying risk and problems and recommending solutions into complex situations
Creativity: Providing ideas and suggestions clearly and concisely
Building Relationships: Building networks with people in your and other business areas and working together to deliver results
Customer service orientation and interpersonal skills
English communication skills, both written and verbal
Strong independent problem-solving and decision-making abilities
Ability to work individually as well as contribute to a global team environment
Proficient with both MAC and all Windows operating system software and hardware
Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones/tablets, AV systems, enterprise applications/systems
Organized with an ability to prioritize multiple projects and tasks in a fast-paced environment
Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities
Occasional travel to other offices

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture.
As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.
We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Sr. Service Desk Analyst at Open Text K.K.

Sr. Service Desk Analyst