Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Application & Technical Support Specialist 3 provides technical support and front-line troubleshooting for application, desktop, network, security, and access management to ensure Toronto Water staff can deliver essential services effectively and reliably.

Responsibilities

• Travel to off-site Toronto Water locations to provide advanced technical support for desktops, laptops, mobile devices, and line-of-business applications.
• Deliver exceptional customer service, ensuring timely resolution while adhering to established service standards.
• Participate in hardware/software deployments, configuration, upgrades, and lifecycle maintenance.
• Document and track support cases, ensuring accuracy, proper escalation, and compliance with SLAs.
• Assist with the identification and resolution of issues and problems.
• Configure and maintain endpoint infrastructure.
• Participate in information security investigations, threat analysis, mitigation activities, and incident response.
• Assist with administering data security, access control, and authentication mechanisms.
• Liaise with internal and external stakeholders to resolve issues, recommend preventative solutions, and support continuous improvement initiatives.
• Contribute to technical documentation, training materials, and user guidelines.
• Assist with the preparation of executive-level reports summarizing findings, metrics, or recommendations.
• Participate in the evaluation of technologies, tools, and processes, providing recommendations for service enhancements.
• Provide training to clients in the use of technology.

Requirements

• Experience delivering end-user technical support in a professional environment, including asset management, hardware deployment, authentication services, file/print services, and remote access.
• Experience maintaining desktop and mobile computing hardware, software, and client/server operating systems.
• Must have ITIL certification and CompTIA A+ or other additional recognized certifications (e.g. Microsoft Certification, Microsoft Modern Desktop Administrator Associate, CompTIA Security+).
• Valid Ontario Class G driver's license and access to a motor vehicle for business travel within the GTA.
• Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.
• Ability to lift/move equipment/boxes up to 40lbs.
• Knowledge of current/emerging computing technologies.
• Ability to work under time constraints and meet deadlines.
• Ability to work independently or cooperatively within a team.
• Ability to work on several projects concurrently.
• Good analytical and organizational skills.
• Detail oriented with demonstrated problem solving abilities.
• Excellent interpersonal, listening, verbal and written communication skills, with the ability to convey information to both technical and non-technical audiences.
• Strong customer service focus, teamwork and collaboration skills.
• Demonstrated analytical thinking, sound judgment, and effective problem-solving in complex technical environments.
• Ability to organize, prioritize, and manage multiple tasks to meet operational deadlines.
• Commitment to promoting equity, diversity, inclusion and respectful workplaces.
• Availability for after-hours emergency support and scheduled standby rotation.

Location

• 60 Tiffield Road

Work Type

• Full-Time
• Temporary

Education Level

• Post-secondary education in Computer Science, Business/Information Technology or an equivalent combination of education and related experience.

Salary/Compensations

• $42.28 - $46.31 per hour

About the Company

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• Learn more about the City’s commitment to employment equity.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.
• Learn more about the City’s Hiring Policies and Accommodation Process.