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About the Role

The Social Development Division aims to foster stronger, safer, more resilient, and equitable communities in Toronto. This role supports the SafeTO Community Plan by co-leading a team to assist communities impacted by violence, facilitating response and recovery efforts, and implementing prevention and intervention strategies.

Responsibilities

• Oversee a non-unionized management team, managing the day-to-day and weekend operation of all assigned staff.
• Supervise assigned staff to ensure effective teamwork, high standards of work quality, and continuous improvement of service delivery.
• Provide timely and confidential updates on service delivery, trends, response, and recovery efforts to senior management and elected officials.
• Develop, implement, and continuously improve program frameworks, operating procedures, referral pathways, service standards, and escalation processes.
• Coordinate staff to provide immediate and ongoing support for impacted communities following community safety concerns, including violent incidents.
• Strategically evaluate current community safety trends to inform and align multi-sector and interdivisional integrated service delivery.
• Manage and support initiatives that build capacity and engage individuals impacted by community safety issues, priority populations, place-based communities, and partner organizations.
• Build and manage multi-sector partnerships with government partners, community organizations, resident leaders, and individuals with lived experience.
• Provide guidance to staff and partners in navigating complex, sensitive, and multi-faceted issues requiring coordinated responses.
• Facilitate collaborative problem-solving among partners where complex situations or systemic issues cross organizational mandates, sectors, or service systems.
• Analyze emerging community safety issues and trends, synthesize insights, and provide strategic advice to inform decision-making.
• Oversee contracts and funding relationships for programs and activities, monitoring deliverables to ensure accountability.
• Support the administration and monitoring of assigned budgets.
• Maintain accurate, up-to-date records and databases to support coordination, reporting, protocols, best practices, and accountability.
• Perform other related duties as assigned.

Requirements

• Degree in a relevant field (e.g., Sociology, Criminology, Criminal Justice, Social Work, Community Health Promotion, Public Health, Public Policy) or an approved equivalent combination of education and/or experience.
• Considerable experience in supervising within a large, complex, high-volume, change management environment.
• Extensive experience establishing and managing programs and partnerships with community organizations, residents, government, and elected officials to address violence, trauma, vulnerabilities, risk intervention, and/or social inequities.
• Extensive experience utilizing trauma-informed and culturally appropriate practices that respond to community violence, safety, and well-being in complex urban environments, with a focus on risk assessment, multi-sector approaches, and community-based solutions.
• Must possess a valid Ontario “G” Class Driver’s License and have access to a personal vehicle.
• Highly developed and effective conflict management, interpersonal, and communication skills.
• Ability to exercise discretion, judgment, and political acumen in public and human relations, while working with a high degree of autonomy.
• Ability to work flexible hours as required, including overtime, shift work, evenings, weekends, and travel to community sites.
• Commitment to uphold Toronto Public Service values, including equity, diversity, and respectful workplaces.

Skills

• Conflict management
• Interpersonal skills
• Communication skills
• Discretion
• Judgment
• Political acumen
• Autonomy
• Trauma-informed practices
• Culturally appropriate practices
• Risk assessment
• Multi-sector approaches
• Community-based solutions

Location

• 100 Queen Street W, Toronto, ON M2H 2N2

Work Type

• Full-time
• Permanent
• Temporary (12 month)

Experience Level

• Supervisory experience
• Extensive program and partnership management experience

Education Level

• Degree in a relevant field or equivalent combination of education and experience

Salary/Compensations

• $89,337.00 - $132,880.00

About the Company

• The Social Development Division drives transformative changes to achieve stronger, safer, more resilient and equitable communities and neighbourhoods in Toronto.
• City Council unanimously adopted SafeTO, the City of Toronto's 10-year Community Safety & Well-being Plan, to drive 26 actions across 7 strategic goals.
• The Violence & Intervention Support Unit is part of the SafeTO Toronto Office to Prevent Violence applying a system public health approach to violence prevention, intervention, and response, and recovery.
• The Community Risk Intervention team leads multi-sector approaches that bring together community, health, housing, justice, social service and government partners to identify and respond to complex situations involving elevated levels of risk.
• The team provides leadership and oversight for Furthering Our Community by Uniting Services (FOCUS)Toronto and the Situation Table for Housing-At-Risk (STAR), supporting coordinated interventions for individuals and households experiencing complex and intersecting needs while identifying opportunities to strengthen broader service systems.

Equal Opportunity

• The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
• The City of Toronto is committed to creating an accessible and inclusive organization.
• We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
• Disability-related accommodation during the application process is available upon request.