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About the Role
The Front Desk Agent will use their engaging personality to create a memorable first impression for guests, acting as a source of knowledge for the hotel, its amenities, and the local area. This role is for individuals who enjoy engaging with people, making connections, and providing outstanding service.
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Be knowledgeable of all emergency procedures and policies
- Maintain house bank
- Communicate all pertinent information to manager on duty
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
- Assist other departments as needed
Requirements
- High school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
Skills
- Customer service
- Communication
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $18 - $20 per hour
Benefits
- Robust wage package
- Excellent benefit plans
- Matching 401K plan
- Professional development
- Generous bonuses
- Travel perks
About the Company
- Pyramid Global Hospitality is a leading hospitality management company with a portfolio of over 200 hotels and resorts across the United States, Caribbean, and Europe.
- Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS.
- We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
- Our commitment to associates, guests, owners, and communities has earned us recognition from publications like USA Today and accolades from Travel + Leisure.
Equal Opportunity
- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.