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About the Role

As our Customer Service Officer, Rent and Income, you will be the trusted connection between residents, internal teams, and stakeholders, helping to create positive housing outcomes while supporting one of Australia's leading community housing providers. Your attention to detail, customer focus, and commitment to service excellence will contribute directly to our vision of building hope and opportunity for people and communities across Australia.

Responsibilities

Manage end-to-end household rent reviews in line with legislative and organisational requirements.
Calculate rent assessments and additional household income charges accurately and within required timeframes.
Determine rental amounts for new tenancies and support regional teams during tenancy sign-up processes.
Maintain accurate records and ensure data integrity across document management and tenancy systems.
Coordinate bulk tenant communications, including invoicing and rent review correspondence.
Support income collection activities, repayment arrangements, and administrative debt recovery processes.
Conduct audits of rent reviews and tenancy records to ensure accuracy and compliance.
Monitor and report on key rent review, enquiry, and tenancy administration activities.

Requirements

Experience in social housing, affordable housing, tenancy management, community services, or a related field is desirable.
Understanding of community housing legislation, compliance frameworks, and regulatory requirements is advantageous.
Strong administrative skills with the ability to work accurately across multiple systems and databases.
Excellent written communication skills with a high level of attention to detail.
Effective planning, prioritisation, and time management skills.
Ability to manage competing priorities and meet legislative and organisational deadlines.
Strong analytical and problem-solving skills when assessing tenancy and income information.
Demonstrated ability to maintain confidentiality and handle sensitive information appropriately.
Undertake a national police history check, qualifications, and referee checks.
Possess a clearance to work with children/vulnerable people.

Skills

Attention to detail
Customer focus
Service excellence
Administrative skills
Written communication skills
Planning skills
Prioritisation skills
Time management skills
Analytical skills
Problem-solving skills
Confidentiality
Handling sensitive information

Location

Kingswood, Sydney
Remote

Work Type

Full Time
Permanent
Hybrid

Salary/Compensations

$85,446 + Super + NFP Salary Packaging Benefits

Benefits

Rewarding work
Not-for-profit salary packaging, reducing your tax
Free external, confidential counselling
Access to chaplaincy support
Volunteering opportunities
Opportunity to purchase additional annual leave
Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

About the Company

Mission Australia is a community organisation determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
Together we’re building hope and possibility for all.
Mission Australia Housing's Rent and Income team plays a vital role in helping residents maintain affordable housing by ensuring rent reviews, income assessments, and tenancy administration are managed accurately, fairly, and in line with legislation.

Equal Opportunity

We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application.
We aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.