Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Open Support is a community service organisation committed to providing assistance to families in need across New South Wales through trained volunteers and staff. This role is responsible for designing, leading, and continuously improving the organisation’s service delivery model to maximise impact for individuals experiencing social isolation and domestic and family violence, ensuring programs are safe, accessible, high-quality, and responsive to community needs.

Responsibilities

Designing, leading, and continuously improving the organisation’s service delivery model.
Ensuring programs are safe, accessible, high-quality, and responsive to community needs.
Building robust systems, strengthening service delivery capability, and embedding a culture of continuous improvement, accountability, and client-centred practice.
Achieving operational excellence, safeguarding, and sustainable impact at scale.
Delivering safe, high-quality, financially sustainable services that improve outcomes for clients, strengthen organisational capability, support workforce engagement and position Open Support as a leader in community service delivery.

Requirements

Demonstrated ability to think strategically and deliver services within the context of broader organisational goals and sector developments.
Financial management experience.
Change leadership experience.
Proven ability to design and improve service delivery systems.
Experience managing risk, safeguarding, and compliance in a service environment.
Strong leadership and stakeholder engagement capability.
Senior leadership experience in operations within community services, social services, or not-for-profit sectors.
Demonstrated experience working in areas such as domestic and family violence, mental health, or social inclusion.
Strong understanding of trauma-informed and client-centred service delivery.
Must be an Australian or New Zealand citizen or have an Australia visa that grants the necessary work rights.
Visa sponsorship is not available for this position.

Skills

Strategic thinking
Financial management
Change leadership
Service delivery system design and improvement
Risk management
Safeguarding
Compliance
Leadership
Stakeholder engagement
Operations management
Trauma-informed care
Client-centred practice

Location

Darlinghurst

Work Type

Permanent
Full-time

Experience Level

Senior leadership experience in operations

About the Company

Founded in 1857 by the Sisters of Charity and powered today by St Vincent’s Health Australia, the Sisters' legacy of compassionate service is our living heartbeat.
A world-class tertiary facility at the forefront of medical innovation, featuring high-acuity interventional suites, next-gen surgical robotics for complex specialties, and cutting-edge oncology backed by the renowned Kinghorn Cancer Centre.
Offers opportunities to work alongside global leaders and access funded postgraduate pathways.
Located in the vibrant heart of Darlinghurst, with convenient public transport links.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.
As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.
St Vincent's acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
Encourages applications from Aboriginal and Torres Strait Islander Peoples as part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes.