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About the Role

As an original equipment manufacturer of critical power products, this position is accountable for working within critical power environments for large organizations, across a wide customer base. You will demonstrate excellent communication and complete ownership of given tasks, including commissioning and start-up on new installed equipment, maintenance, service, and repair activities on a variety of UPS solutions. Product training will be provided, and you will utilize technical literature to complete works to a high standard, following process and working within a team environment covering emergency call-outs. You will manage onsite activities and supervise installation contractors. This position provides professional services for customers and technical support/training for service partners, including technical site analysis to resolve customer issues and perform field service duties on Schneider Electric’s complete range of electrical distribution products and solutions. Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions.

Responsibilities

• Perform Start-up/Commissioning, Preventive Maintenance and Corrective/Unscheduled Maintenance on all Schneider Electric Secure Power UPS equipment.
• Participate and lead in proactive team efforts to achieve departmental and company goals.
• Perform consulting services at customer sites as well as over the phone.
• Work with customers, contractors, service partners, other members of the team, Sales Partners, Tech Support, and Manager to resolve escalated problems.
• Document all required information for each site visit performed.
• Manage installation projects as well as unit replacement when necessary.
• Properly document, label, and return all defective parts utilized in the repair of Schneider Electric equipment to the designated disposal/repair location.
• Educate Schneider Electric customers on basic operation of their equipment.
• Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as Schneider Electric.
• Comply with all safety policies, practices, procedures, and cybersecurity.
• 7x24 Field Service availability when assigned.
• Proactively identify and communicate onsite opportunities for additional services, upgrades, or solutions that enhance customer operations and align with Schneider Electric offerings.

Requirements

• Possession of a valid UK driving license is a mandatory requirement.
• Frequent travel and client visits are involved.
• Test and measurement equipment, knowledge of electrical and electronic codes, and in-depth knowledge of electrical and electronic principals is required.
• A high level of customer service skills is required.
• Ability to perform troubleshooting is required.

Skills

• Excellent communication skills
• Complete ownership of tasks
• Utilize technical literature including schematic diagrams, service and maintenance manuals and installation guidelines
• Working within a team environment
• Emergency call out coverage
• Manage onsite activities
• Supervise installation contractors
• Technical site analysis
• Resolve customer issues
• Field service duties
• Proactively identify and communicate onsite opportunities
• Knowledge of electricity/electronics
• Safety mindset
• Very good knowledge of MS Office
• Computer literate
• Good understanding of Schneider Electric

Location

• London
• Slough
• South East UK

Work Type

• Full-time
• Field Service

Experience Level

• 2-5 years’ experience within UPS industry or similar

Education Level

• Professional technical bachelor or equivalent by experience

Salary/Compensations

• Competitive salary & Bonus Scheme

Benefits

• 28 Days Annual Leave + Public Holidays
• Holiday Buy & Sell programme
• Pension Scheme
• Employee Share Ownership Programme
• Various Health & Wellbeing Support Options
• Gym Flex
• Open Talent Market (internal mobility opportunities + access to mentors & projects globally)
• Shopping & Dining Discounts
• Learning Portal

About the Company

• Schneider Electric is an original equipment manufacturer of critical power products.
• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries
• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
• We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
• We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
• At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
• Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Equal Opportunity

• At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.
• We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.
• We want our employees to reflect the diversity of our communities and the customers we serve.
• As a result, our teams are stronger to drive the company's future.
• We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.
• Schneider Electric is an Equal Opportunity Employer.
• It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.