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About the Role
Delaware North is hiring an IT Implementation Analyst in Buffalo, New York. This role ensures business needs are met by providing tools for standard application implementations, serving as the documentation and automation resource for updates, upgrades, and new implementations. This is an exciting opportunity to support and enhance implementations for those passionate about technology and thriving in a fast-paced environment.
Responsibilities
- Work with product and project teams to assist in implementation elements.
- Identify property interfaces, data requirements, and exceptions to an implementation with the project team.
- Educate and train business stakeholders and system users on features.
- Learn systems to create repeatable processes for implementation and training.
- Document complete configurations for stable delivery, anticipating unique client requests.
- Plan and create automations for proper configuration governance of successful implementations.
- Develop and engage users in training programs.
- Prepare documents and materials for seamless handoff to client delivery and support teams.
- Comply with and enforce IT and Company-wide policies and procedures.
Requirements
- Minimum of 2 years of relevant work experience in the hospitality, entertainment, or related industry with exposure to information security.
- Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Productivity Suite.
- Experience in documentation, training, and project management.
- Experience with Python scripting, Power Shell, and Postman.
- Experience in leveraging APIs to interpret system configurations.
- Experience with SharePoint and ServiceNow is a plus.
Skills
- Python scripting
- Power Shell
- Postman
- API integration
- SharePoint
- ServiceNow
Location
- Buffalo, New York
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Associate’s degree or equivalent in information management, business administration, computer science, or a related field
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at hotels and resorts
About the Company
- At Delaware North, we care about our team members' personal and professional journeys.