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About the Role

This role is at the intersection of AI partnership development and strategic customer success, requiring significant autonomy and commercial responsibility. You will shape and execute the global AI partnerships agenda and own the success of a focused portfolio of strategic accounts, helping them unlock full value across Kensho's offerings.

Responsibilities

• Execute Kensho and S&P Global’s AI partnerships agenda.
• Develop deep relationships with established partners and identify new impactful opportunities.
• Serve as the day-to-day owner to maintain relationships with existing partners and identify growth opportunities.
• Coordinate with Kensho and S&P Global’s marketing, product, and engineering teams to execute joint release efforts with partners.
• Lead cross-functional coordination and alignment across sales, product, and legal to unblock deals, close partner commitments, and drive expansion.
• Own a portfolio of strategic clients, understand their AI strategy, business objectives, and organizational dynamics.
• Drive measurable adoption and expansion through Kensho’s forward deployed engineering motion.
• Proactively identify levers to enable deal renewals for strategic clients.
• Enable conversion from trials and identify levers to accelerate time-to-value during the post-sale phase for strategic clients.
• Problem-solve issues with both internal teams and client teams as they arise from partnership or client engagements.
• Partner with key stakeholders to ensure projects are executed within timeline.

Requirements

• Experience with financial institutions, investment banking, etc.
• Excellent problem-solving and communication skills.
• Technical fluency to engage credibly with developers, PMs, and technical buyers on AI/ML concepts, APIs, and software implementation patterns.
• Track record of managing complex, senior-level relationships.
• Demonstrated ability to operate in ambiguous, fast-moving environments and build structure where none exists.
• Willingness to travel up to 25% for partnership and client needs.

Skills

• AI partnerships
• Customer success
• AI/ML concepts
• APIs
• Software implementation patterns
• AI landscape
• Commercial outcomes
• Consumption-based business models
• Seat-based business models

Location

• Cambridge, Massachusetts, United States
• New York City

Work Type

• Flexibility-first
• Remote (within the United States)
• Hybrid (with travel to hubs)

Experience Level

• Senior-level relationships
• Experience in Customer Success, Technical Account Management, Engagement management, Partner Management, or a hybrid role spanning both

Education Level

• Up to $20,000 tuition assistance toward degree programs

Salary/Compensations

• 130-170k base salary range
• Eligible for an annual incentive bonus
• Eligible for equity plans

Benefits

• Medical, Dental, and Vision insurance
• 100% company paid premiums
• Unlimited Paid Time Off
• 26 weeks of 100% paid Parental Leave (paternity and maternity)
• 401(k) plan with 6% employer matching
• Generous company matching on donations to non-profit charities
• Up to $20,000 tuition assistance toward degree programs
• Up to $4,000/year for ongoing professional education such as industry conferences
• Plentiful snacks, drinks, and regularly catered lunches
• Dog-friendly office (CAM office)
• Bike sharing program memberships
• Compassion leave and elder care leave
• Mentoring and additional learning opportunities
• Opportunity to expand professional network and participate in conferences and events

About the Company

• Kensho is S&P Global’s hub for AI innovation and transformation.
• Expertise in machine learning, natural language processing, and data discovery.
• Develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide.
• Solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and more.
• Hires talented people and gives them the autonomy and support needed to build amazing technology and products.
• Collaborates using diverse perspectives to solve hard problems.
• Communication is open, honest, and efficient.
• Dedicates time and resources to explore new ideas, rooted in engineering best practices.
• Innovates rapidly to produce technology that is scalable, robust, and useful.
• The strategy team drives co-innovation of emerging AI capabilities and value realization of Kensho’s AI products, both internally within S&P Global and externally with top financial institutions and AI partners globally.

Equal Opportunity

• We are an equal opportunity employer that welcomes future Kenshins with all experiences and perspectives.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.