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About the Role

As the General Manager, you will be responsible for the day-to-day operations of the community, ensuring high-quality care and service. This includes management, supervision, clinical leadership, execution of business strategies, and staff development. You will also manage budgets and support marketing plans to promote Amica Senior Lifestyles and the Community towards favorable occupancy.

Responsibilities

• Manage the day-to-day operations of the community, ensuring high-quality care and service.
• Provide management, supervision, and clinical leadership.
• Execute business strategies, plans, and programs.
• Develop and monitor community management and front-line staff.
• Manage annual operating and capital budgets.
• Support marketing plans to promote Amica Senior Lifestyles and the Community towards favorable occupancy.
• Collaborate with department heads to forecast budget requirements for corporate office approval.
• Lead the process with Corporate Sales & Marketing to understand customer and market needs.
• Lead marketing plan development, including ongoing reviews and revisions.
• Determine staffing requirements and ensure recruitment processes meet community needs.
• Conduct tours of the Community for families, potential residents, and officials.
• Lead the development of future leaders within the team.
• Identify high-potential performers and ensure development plans are in place and executed.
• Ensure policies, programs, procedures, and practices are carried out consistently and accurately.

Requirements

• Certificate in Health Care Administration, Business Administration, or equivalent experience.
• A minimum of five (5) years of senior management experience in the hospitality field or retirement community.
• Experience in a residential care setting.
• Ability to work flexible hours, including some evenings and weekends.

Skills

• Excellent interpersonal skills with the ability to motivate and collaborate.
• Demonstrated ability to develop leaders and mentor their growth.
• Ability to coach, develop, and hold accountable managers and front-line employees.
• Ability to accurately assess performance levels and provide constructive feedback.
• Ability to create developmental/performance improvement plans.
• Commitment to follow through with developmental activities.
• Proven ability to create succession plans.
• Ability to provide direction or training to ensure employees are prepared for future roles/projects.
• Ability to mentor upcoming leaders.
• Strong financial acumen.
• Superior oral, written, and listening communication skills.
• Ability to create strategies aligned with organizational plans.
• Ability to execute strategies to deliver measurable objectives.
• Ability to align priorities with organizational strategic direction.
• Ability to assist direct reports in designing action plans.
• Independent, capable leadership.
• Ability to excel in a team environment.
• Ability to unify a team on common goals.
• Demonstrated passion and drive for improvement.

Location

• Islington Village, Toronto

Work Type

• Full Time
• Permanent

Experience Level

• Senior management experience (minimum 5 years)

Education Level

• Certificate in Health Care Administration or Business Administration

Salary/Compensations

• $90,000 - $118,000
• Maximum Bonus Potential: 25% of base pay

Benefits

• Comprehensive health, dental, and vision coverage
• Retirement plan contributions
• Disability coverage
• Employee wellness programs
• Generous annual vacation entitlement

About the Company

• Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, with continued growth in select markets.
• Offers Independent Living (IL), Assisted Living (AL), and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC.
• Combines expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.
• Amica Islington Village is set in one of Toronto’s charming neighbourhoods, offering premium senior living surrounded by rich culture, local shops, and scenic Humber River trails.
• Amica's values are at the heart of all operations.
• The company is privileged to spend its days enriching the lives of seniors, their families, and each other.
• Celebrates diverse perspectives and lived experiences.
• Committed to fostering an inclusive environment where everyone feels they belong.

Equal Opportunity

• We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.
• Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.